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MalikLove's avatar
13 years ago
Solved

Can't log into the Sims 3 Game Launcher

I just purchased some very expensive stuff from the Sims 3 store, but I can't download it because the game launcher won't let me log in. I put in my login info, but the box disapears for a few seconds then pops right back up with my login info still there.  I can login to the thesims3.com and origin just fine. I have cleared the IE cache, ran as admin, changed my password, changed the UAC settings, un-installed nd re-installed the base game, and restarted my computer. Nothing works! I'm beyond frustrated.

  • Ok I finally was able to fix it after talking to an extremely helpful EA advisor (I had to talk to two others before I got to him). Instead of just clearing Internet Explorer cookies, I had to completely reset IE and it worked. Here's what I did:

    IE-> Tools->Internet options->Advanced tab-> Reset

    Hope that helps somebody.

68 Replies

  • HeidiBrown81's avatar
    HeidiBrown81
    8 years ago
    It's definitely the website that's the issue. Game plays fine. Launcher is fine-- not blank. The website itself was giving me hell. I could view everything just fine NOT being logged in. But when I WOULD log in, and select my purchase history to download purchased items, it would redirect me to the "make a deal" page and I'd be automatically bumped out of my login... repeatedly.
    More or less posting the issue to MAYBE get EA's attention in fixing known issues, but I guess I'm asking a lot from them, having been such a loyal patron for as long as I have been... -_-
  • After all this time, this answer helped and works. Thank you so much, I was starting to get super frustrated! 

  • Solution for some:

    I've read every help solution I could find on the log in problem when downloading my Sims 3 Store content. I have tons of store content, and was able to download half of it, then suddenly the Sims 3 launcher login screen popped up. I pasted in all correct credentials, and didn't receive any "incorrect" error, but the login screen would just keep flashing up each time.

    Deleted all temp files from browser, temporarily removed some user folders, restarted my PC, nothing.

    What finally worked: I used my "CCleaner Free" program and ran it. The log in screen stopped popping up, and I could resume my Sims 3 Store downloads. CCleaner removes all cr*p files you've accumulated, and has had a good reputation for years.

    I'm leery of 3rd party program solutions, and you may be also: But if nothing else works for you, you may want to give it a try. I've used the program for years--their free version works great. Google the name for the free download.

    May want to try it if you're like me, and nothing else is helping.

  • ElmaFatts, I just want you to know you really, really, really have helped me out. This thank-you is almost three years later, but I wanted to thank you for taking the time to write down what happened and what fixed it. This simple little post of yours has saved my bacon TWICE now. I wasn't able to log into my Launcher, and any time I tried to load a saved game I got a "serious error" message.

    Before seeing your suggestion, I fully reinstalled my game and was still getting the same error you were. I almost broke down and cried like a child because reinstalling is SUCH a bear, and it hadn't helped! Then I saw your post and thought "It can't be that easy... can it?" And I did this, and it worked. So if you're wondering if you make a difference in the world, well, to me you sure do. Thank you. The Sims 3 community is incredibly kind and generous, and I think that's a big part of why I keep coming back to this game years after TS4's been out and active in the world! Happy 2019!

  • hdni's avatar
    hdni
    7 years ago

    were is the IE tools. I'm not very computer smart. Game worked great yesterday. I even uninstalled them and reinstalled them today

  • EvaEnSandor's avatar
    EvaEnSandor
    7 years ago

    The CCcleaner works!! THANK YOU SO MUCH!!! I tried everything but this was the only thing that worked. OMGG SO HAPPY THANKS!!! HERO

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