When I start my game, the screen goes black. Then should come The Sims logo and stuff ( loading screen ). But instead it goes back to my desktop.... Why?? Why can't I play???? Please help :C

Black screen usually means something is up with your video card.Can you please your Dxdiag. To gather your DxDiag, windows key + R Key. in the run box type dxdiag, hit ok and save report to desktop. Post the whole report. this will take you several posts

DxDiag will tell you what operating system you have all your drives, if they are updated or not and errors you might have on your computer.

yes that it correct, let it load and save a copy to desktop. See this thread for an exaple of the DxDiag report you need to posthttp://answers.ea.com/t5/The-Sims-3/Game-crashes/td-p/2806862

You have enough cpu and ram. Its your graphics. The Intel card does not run the game. Is this a laptop or PC? If PC you could change the graphics card. you would have to do research on what graphics cards will work with your computer should you want to switch the card out. AMD and Nvida med to higher level vidoe cards work better for this game.

Can't play The Sims 3!!! | EA Forums

24 Replies

Anonymous
12 years ago
Black screen usually means something is up with your video card.
Can you please your Dxdiag. To gather your DxDiag, windows key + R Key. in the run box type dxdiag, hit ok and save report to desktop. Post the whole report. this will take you several posts
Anonymous
12 years ago
what is the Dxdiag?
Anonymous
12 years ago
DxDiag will tell you what operating system you have all your drives, if they are updated or not and errors you might have on your computer.
Innu300
12 years ago
I did as you said. I pressed windows and R key, i hitted ok, but it went to DirectX Diagnostic Tool ... Is it right?? ( I don't understand a thing ) ☹️
Innu300
12 years ago
Should i hit "Save all information" ???
Anonymous
12 years ago
yes that it correct, let it load and save a copy to desktop. See this thread for an exaple of the DxDiag report you need to post
http://answers.ea.com/t5/The-Sims-3/Game-crashes/td-p/2806862
Innu300
12 years ago
Why do I have to post the reports ???

Innu300

12 years ago

------------------
System Information
------------------
Time of this report: 5/26/2014, 22:22:23
       Machine name: 
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
           Language: Estonian (Regional Setting: Estonian)
System Manufacturer: Dell Inc.
       System Model: Latitude E6520
               BIOS: Default System BIOS
          Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
             Memory: 4096MB RAM
Available OS Memory: 3976MB RAM
          Page File: 3626MB used, 4325MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: None
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

Innu300

12 years ago

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics Family
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_04941028&REV_09
     Display Memory: 2200 MB
   Dedicated Memory: 467 MB
      Shared Memory: 1732 MB
       Current Mode: 1600 x 900 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: SEC544B
        Native Mode: 1600 x 900(p) (59.998Hz)
        Output Type: Internal
        Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2418 (English)
     Driver Version: 8.15.10.2418
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 6/10/2011 22:16:04, 8292352 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B78E66-4266-11CF-D477-9924B4C2C435}
          Vendor ID: 0x10DE
          Device ID: 0x1056
          SubSys ID: 0x14941028
        Revision ID: 0x00A1
 Driver Strong Name: oem50.inf:Intel.Mfg.NTamd64.6.1:iSNBM0:8.15.10.2418:pci\ven_8086&dev_0126&subsys_04941028
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers / Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: Yes
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E7&SUBSYS_10280494&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6324.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 1/25/2011 12:57:18, 520192 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Innu300

12 years ago

 Description: Communications Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: No
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E7&SUBSYS_10280494&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6324.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 1/25/2011 12:57:18, 520192 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone Array (IDT High Definition Audio CODEC)
  Default Sound Capture: Yes
  Default Voice Capture: No
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6324.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 1/25/2011 12:57:18, 520192 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

            Description: Jack Mic (IDT High Definition Audio CODEC)
  Default Sound Capture: No
  Default Voice Capture: Yes
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6324.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 1/25/2011 12:57:18, 520192 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

            Description: Rec. Playback (IDT High Definition Audio CODEC)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6324.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 1/25/2011 12:57:18, 520192 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

            Description: Dock Mic (IDT High Definition Audio CODEC)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6324.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 1/25/2011 12:57:18, 520192 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC521
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC521
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC521
        FF Driver: n/a

Poll w/ Interrupt: No

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