Can't uninstall and reinstall sims 3, plus an (0x39e8474)

Leliel2000  Please attach your dxdiag to a reply here, along with a screenshot of the error you get when you try to play.  And what happens when you try to uninstall the game?

Adding your account info shouldn't have affected your ability to play unless you happened to add the wrong account, as in, not the one that owns Sims 3.  Even then, I wouldn't expect that to be a problem.

Hey again

Here is everything you asked for, hope you something, would love to play the sims 3 again. 

When I try to uninstall the game through the ea app nothing happens, it doesn't uninstall it just stays. I don't have it on my system under the control panel remove program window.

Leliel2000  It's likely that some of the registry entries for the game are missing.  Depending on which ones are gone, that could explain why the game doesn't show in the Windows Control Panel and why the EA App can't uninstall it.  The "service initialization" error is also usually related to missing registry entries.

So please try to uninstall Sims 3 with Revo Uninstaller (the free version is fine).  Here's how:

[Read First] Running Sims 3 in Windows | EA Forums - 8323446

If Revo can't find the game, you can manually delete it and then use Piriform's CCleaner (the free version is also fine) to clean the registry.  Make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager, in the background processes list.  Simply delete the Sims 3 folder wherever it's installed; you can see that in the EA App, under Sims 3 > Manage > View properties.

After deleting the folder, empty the recycle bin and restart your computer before using CCleaner.  You can search for entries with sims in their name and flush everything that's Sims 3-related.  Then restart again, clear the EA App's cache, install the game, and see whether it works.  As with Revo, I would suggest installing into a different folder, one you create for this specific purpose.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

So I have done as you suggest, it work to the get the game uninstalled. As I was reinstalling the game I could download the main game but none of the expansion pack (photo attached) and I still get the same error when I try to start the game as before. 

Leliel2000  Sorry for the late reply; I've been away from the forums for a while.

Where exactly are you trying to install the game?  Please list the full path to the folder you're choosing, and if it's not on C, let me know whether the drive is internal or external.  For an external drive, list its format as well, which you can find by clicking Windows key-X and selecting Disk Management.

Please also let me know if you can play after uninstalling the game again (with Revo or CCleaner) and installing only the base game.  You can deselect your packs on the initial install pop-up, where you choose the language and install location.

Finally, please let me know what antivirus you use.

Hey that is totally fine.

So in the end, kind of given up and just totally reset my computer and that seem to have work to fix whatever had happened. But thank you very much for all the help and a guidens Puzzlezaddict