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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago
Solved

[CURRENT ISSUE] Sims 3 Store content uninstalls/won't reinstall, EA App

Overview There is currently an issue with the EA App where installed Sims 3 Store content uninstalls itself or otherwise disappears from the game when it was previously working.  The most obvious ...
technical issues
the sims 3 store
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hey all, 

    This issue should now be resolved with the latest EA app update (please ensure that you are on EA app build 12.115.0.5372 or later). Please note that if you run into issues with loading your previously saved games you'll want to follow the steps in this thread. 

    If you're still running into issues loading your store content, please try the steps mentioned by @puzzlezaddict here as well. 

    Thank you for your patience on this!

Bluegayle's avatar
Bluegayle
Hero
3 years ago

@roberta591  @puzzlezaddict   Thanks for advice. However, nothing is working as it should still. Definitely all cache/history has been cleared. I did reinstall Origin, did not open it and my store worlds seem to be hanging in there but like I have said at one time all my store content was working.

I have now lost Sims2 UC as well but may just leave that for now. app only allows the store one to open a file separate and not what I would want even if it worked.   I know i can get it back if I open Origin but not wanting to do that as it auto reinstalls 3 & 4 as well. Such a pain. 

The only thing I didn't try was making a new account on my computer.  Also, my welcome screen is still blank and though all my items show on launcher menu (downloads) the downloads dashboard still does not do anything. Just repeatedly tells me I have to log in and of course I already am.   "If I could only reach through my screen and throttle someone" LOL

Thats it. I have taken all advice and the things I hadn't done before I have tried. My sims4 game runs perfect and I can play my 3 saved game just without extra content so will have to leave it in EA's hands for now, I guess. Plus, who knows what will happen when they completely dissolve Origin! 

Thanks again.  I do have all my discs for 2 & 3 and I know EA has a record of me having the sims2UC so fingers crossed for the future.  Now if they would just give me horses in Sims4 I just might retire the old games. LOL Take care  

Quick thought: Most of my downloaded store items show up on launcher as boxes only periodically. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@Bluegayle  I'd still like to know whether the new admin account makes a difference, that is if you have time to test it at some point.  This is as much for the purpose of collecting data as anything else.

Origin has also tried to reinstall Sims 3 and 4 on my Mac, but as it turned out the one time I let it, it wasn't a full reinstall, just a somewhat smaller download, I think about 5 GB for Sims 4.  So it might be fine for you to let Origin do the same.  (Then again, macOS and Windows are not at all the same environments.)  You could also put Origin in offline mode, which stops any downloads in progress and usually, but not always, reverts an Update button to a Play button.

Store thumbnails do sometimes show as boxes for me, but after a few seconds, I get the full thumbnail previews.

  • Bluegayle's avatar
    Bluegayle
    Hero
    3 years ago
    @puzzlezaddict Tried with another account this morning and makes no difference in the dashboard or installing store content. I have now reinstalled Origin only for now and can play. Nothing in dashboard but again some content does install and remain in game.\ via launcher. To be honest the dashboard had stopped working years ago. I have noticed some boxes that revert but some don't. Guess I will wait a bit and only switch back to app when need be. Thanks Again!

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