Customer Support Recourse

@DoofenshmirtzH  You should in fact be able to get your points back, whatever the customer support agent told you.  When people have initially been denied a points refund, it's usually been because they selected the "wrong" category when opening their case with support.

The Refund category covers refunds of purchases made with real money, and your purchase of the points themselves isn't covered under EA's refund policy.  So support reps often think they can't do anything to help, or the system tells them your purchase isn't eligible for that kind of refund.  Yes, it's annoying, but apparently that's how the system is built.

Instead of requesting a refund, try selecting "payment error"; people have had better luck with that category.  If you still can't get your points back, let me know, and I'll escalate this.  It might take a day or two though, depending on who's around tomorrow.

No dice. What I got was, "Also, I have checked it with our team and found that there is no option to issue refund for in game purchase." A similar canned response to what I got the last time. They said they looked at my account and see four purchases, and all four went through successfully.  I've run out of ways to explain that three of them should have never been successful.

So I guess it needs to be elevated.

@DoofenshmirtzH  I'm glad to hear you finally found someone who could help.  I'd forwarded your thread, but things can't always get fixed right away.

Thanks for trying. I do appreciate it.