i pre-ordered the movie stuff pack over a month ago and usually when I pre-order from you guys, I'll get an email that day saying I can download it.
Well, I downloaded the game fine but I haven't gotten my code for the director's set that was supposed to come with it for pre-ordering.
Most people haven't. It's has been forwarded.
Please contact customer support directly for help with the Director's Set code.
If you click on the following link you will be taken directly to the help contact page: https://help.ea.com/en/contact-us/ask
Sign in with your Origin username and Password (Click on Login in the top right hand corner), and follow the guide to ask your question. If your issue cannot be solved from our FAQ list, you’ll then be prompted for ‘Product’ (enter Sims 3) and then for ‘Category’ (select ‘Billing/Purchasing’), you can then select 'I still need help' and depending on the time of day and your geographical location, you'll be prompted either to send an email,to initiate a live chat with a game advisor or be given a number to call.
Please include as much detail as possible, so they are able to answer you straightaway.
Hope this helps and apologies for the inconvenience.
