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smythesbooms's avatar
2 years ago

EA App causing new problems with TS3 CC [mac]

Never had much of a problem before with TS3 though Origin on Mac (accepted the fact TS3 is buggy and will occasionally crash but got over it) now been forced to update to the EA App and having issues!
I cannot get in contact with EA-Help so hopefully this will get to a human!


Having to download my Sims 3 game in my EA app library because it didn't migrate and save all my CC or game progress like they said it would.

Tried downloading from the store and the exchange using Chrome, Safari and Firefox and my game and app and browser are definitely updated. I have un-installed and reinstalled the game via the EA App and by manually deleting the files. 

I included screenshots.
When I tried to download from purchase history in the store "error downloading content" message came up.

When I tried to download from the Exchange the item will download but then I hit install and 
and it looks like it's loading with the timer bar but then "Error: critical system failure" message pops up and crashes everything.


I took a scroll down and saw "This game will only run on macs that support 32-bit apps" in the minimum system requirements all the way at the bottom of the games' page.

EA App ----> Library ----> My Mac Games ---->The Sims 3 ----> scroll down the page to system requirements

 

I purchased the 64-bit/mac version of the game however many years ago and now it's implying the game I purchased wont run DLC/CC on my mac that I've been happily playing on for years?!
Is that the issue here? I'm running Mac OS Sonoma 14.4.1

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