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FurryOldGuyJean's avatar
FurryOldGuyJean
3 years ago
Solved

EA server errors causing Sims 3 launcher log-in issues

Starting two days ago the Sims 3 launcher app has displayed an error page as part of the launcher app instead of the normal log-in webpage: I am unable to download any new Sims 3 store content...
pc
technical issues
  • roberta591's avatar
    roberta591
    3 years ago

    @FurryOldGuyJeans   I'm assuming your playing on a pc. Here's what you should try - open the Edge browser (even if you don't use it). click the three dots in the upper right (...). Click settings. Click privacy, search, and services. In the clear browser data now - click choose what to clear. Click clear browser data for Internet Explorer mode. close Edge - try game.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@FurryOldGuyJeans  I successfully signed in just now, and the launcher loaded as normal, so if this was an EA issue, it's been resolved.  Please test again, and if you still can't login, clear Edge's Internet Explorer data.  Even if you don't use it, the launcher does for some purposes.  Instructions are at the bottom of this article:

https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

  • FurryOldGuyJean's avatar
    FurryOldGuyJean
    3 years ago

    I continue to get "the website cannot display the page" error page in the launcher app frame.

    I even tried a full game repair via the EA App.  Ouch!  That was a major download!  Still have the frame error page.

    • roberta591's avatar
      roberta591
      Hero (Retired)
      3 years ago

      @FurryOldGuyJeans   I'm assuming your playing on a pc. Here's what you should try - open the Edge browser (even if you don't use it). click the three dots in the upper right (...). Click settings. Click privacy, search, and services. In the clear browser data now - click choose what to clear. Click clear browser data for Internet Explorer mode. close Edge - try game.

      • FurryOldGuyJean's avatar
        FurryOldGuyJean
        3 years ago

        I had been clearing my browser cache in FireFox, Edge and IE repeatedly.  Still no joy with not getting the error page.

        Did a repair on my game installation that was years in the making from original game CDs and a couple of digital downloads.  Nope, still error page.

        I took a very drastic step of uninstalling the game, renaming the main game files directory in the Documents folder (yes, Win 10 PC), and doing a full reinstall.  Letting the game recreate the data files folder.

        The problem persisted!  "The website cannot display the page"  GRRRRRRRR!  50GB of game files downloaded after doing a full reinstall and still problems.

        I had rebooted several times during this process, no joy still.

        Finally... I cleared the browser caches again and again, rebooted and cleared the browser caches again, and started the game launcher.  I could login, I was logged out.

        Started the game to the main menu.  And quit.  Started the game again to main menu, opened the download manager.  I saw (and wrote down) content the game informed me wasn't installed.

        Quit the game, opened the launcher, and went to the Sims 3 store and checked my purchase history.  Started the launcher, logged in, downloaded the content I already was authorized  to download, and lo!  Content downloaded and let me install it.

        What an adventure, I was already doing what was suggested, and still the launcher glitched.

        Well, it isn't now.  I am currently installing new content as I type this.  

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