@MrsDunbar2014 As University Life is an expansion it will not show on the main 'My Games' page in Origin. To see and download the expansion, right click the Sims 3 base games tile in Origin client and select 'View Game Details'.
Let us know how you get on!
That was unsuccessful as well. Has there ever been an issue like this before? I redeemed the product key but it never installed so it wouldn't be in my tiles on Origin. It also is no where to be found on my computer itself. How can I play this game ?
The product key was definitely added because when I tried to enter It again in Origin and on the sims3 (EA portal)
I just want to play the game that I bought
There has been a change a while a go to move them from being a tile in Origin to only showing up on the base game (as @EA_Kristi posted above)
To me it seems you have two accounts (as you have two different avatars/user names in this conversation).
Are you sure you didn't redeem the expansion on one and the base game on the other ?
