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Anonymous's avatar
Anonymous
9 years ago

error message when tr

Hello, I'm a Sims 3 player, I also have Pets and Supernaturals expansion packs. I used to use the exchange all the time, but recently I had to get a new computer. my games are on steam and I redownloaded them and they have the same registration codes. But every time I try to download from the exchange I get this message:

"Unable to open this helper application for sims3://download/?assetId=8948171

The protocol specified in this address is not valid. Make sure the address is correct and try again."

I don't know what this means. Can anyone please help me?

pc
technical issues

5 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    Yes the game runs great. My computer is a pc and I'm running windows 10 I believe.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @ToriBear156 Need to know for sure if you are running Windows 10 or an earlier version of Windows and yes it makes a difference.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Ok im running windows 7, 64 bit

  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @ToriBear156 What is the version of your game? Windows 7 main support from Microsoft is over - Windows 7 is now on extended support. There has been some recent changes in the way the game authenticates and I don't know how Steam is handling these changes. I suggest checking the Steam forums or create an Origin account.

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