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sspahk's avatar
sspahk
2 years ago
Solved

Expansion packs not appearing in the game launcher

I have had this problem for several months now. I tried reaching to EA help 3 times now and nothing seems to work.  I have 5 expansion packs (which I bought from the legitimate partner seller): Seas...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hey there @sspahk 

    It sounds like you still need brand new versions of these missing packs re-granted to your account- this isn't something we can do for you over the forums, but live support can take another look with you to get this sorted.

    Please submit a new help request on the site here so the team there can review your account details and check the entitlements for these packs- I'd also recommend attaching this AHQ conversation when you reach out there so the team has further information to reference. 

pandorapegasus's avatar
pandorapegasus
Seasoned Novice
21 days ago

sspahk​ Can I ask what the solution to this was for you? The same thing happened to me and EA chat refuses to reactivate any product codes, and nothing has worked for me either. Thye keep claiming it's an issue on my end.  I've tried different devices, a clean boot, clear cache, uninstall the app and the sims 3 game. It all shows I have the packs on the app but not showing on sims 3 launcher.

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