Try live chat. You'll need to change the country to US if it doesn't light up to be used.
I have the codes after downloading a game from origin, but still not being recognised so that I can redeem at Sims 3. I am unable to log into Origin, its just hanging. Been like this for a week now. I will NOT be buying anymore games by EA until they start resolving their issue (and that includes all my Xmas presents, and one for me (Sims 3 Season). Maybe if all their customers hit them in their pocket by refusing to buy anymore games by them, it might kick their arses to sort out all the issues they seem to be having.
I e-mailed customer support about problem I had registering the seasons code on sims3.com or ingame. They sent me a new code. I immediately went to sims 3 and registered code, success the seasons icon was appearing in my registered games. I logged out and logged back in six hours later and the seasons icon had disappeared and my registration had disappeared.
FIX THIS EA.
Also my wait time on live chat says under 5 minutes. But I've been waiting an hour now.
I just purchased Seasons from Amazon as a direct download. Amazon sent a message saying I have to download it from Origin. I have spent the better part of two days trying to "Redeem Product Code". Omg really EA/Origin or whomever you are, get it together or let Amazon do the downloads, I've never had a problem with Amazon downloads. I've gone in circles on this site dozens of times, looking for some kind of help. It will not let me redeem my product code, the game is registered at EA, I don't know what else to do. There is also an unknown charge on my bank card for $40 from EA---what is THAT?!?!! I submitted a ticket for help with this and if I don't hear something by tomorrow, my next action will be to alert my state's attorney general consumer fraud division. This is absolutely ridiculous! I will NEVER deal with Origin again.
