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crinrict's avatar
crinrict
Hero+
14 years ago

[FAQ] Lost and broken DVDs and missing serial codes - What to do ?

Lost/broken DVD but still have the serial code With your serial code, you are eligible for the download version of your game. You can download it through Origin and redeem your code. Instructions o...
guides
missing content
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Anonymous's avatar
Anonymous
10 years ago

Hey Crinric I know you don't work for EA but I got my game in a charity shop and I just put the code in and it says that the code has been used so the guy or girl never unistalled the game, is there anything I can do? Would EA help?

crinrict's avatar
crinrict
Hero+
10 years ago

It's not about if the person uninstalled their game. If it's registered on their account, then you can't register it.

If it's the old version, you can go ahead and install without registering, if not, you're out of luck.

You can contact EA and explain the situation but I doubt they'll be able to help.

Game advisors can be found through live chat or call-back

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

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