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kwohld's avatar
kwohld
Seasoned Adventurer
1 month ago

Game crash prevention help

I recently got my game started up again on a brand new Windows 11 PC. I installed EA, all the necessary redistributable files as well as Direct X. DeviceConfig says my GPU was not "Found" but it IS "Matched", if that makes any difference, using the GPU Add-On tool. I also have some mods installed. Now I just would like tips to keep my  game from crashing because Dxdiag is showing a bunch of errors.  The DxDiag mentions "Live Kernel event" So I googled the troubleshooting steps for that issue and I either did all of these steps or I didn't have to do them because the settings were already applied: 

 

Disable Overclocking: If you are overclocking your GPU or CPU, reset them to default speeds.

Check for Overheating: Monitor your system temperatures. Clean dust from fans and ensure proper airflow.

Run System Scans: Open command prompt as administrator and run sfc /scannow to fix corrupted system files.

Game-Specific Settings:

Compatibility Mode: Right-click the Sims 3 shortcut, go to Properties, Compatibility, and set to Windows 7 or 8.

Run as Admin: Enable "Run this program as an administrator".

Limit FPS: The Sims 3 often fails to limit frame rates, causing overloads. Use NVIDIA Control Panel or RivaTuner to limit the game to 60 FPS.

Check Power Supply: In some cases, this error indicates the Power Supply Unit (PSU) cannot handle the power load.

 

I did all of these steps, including "check power supply"- This entire PC is less than 2 months old, and I did pick out a higher end power supply. The only step I did not do was this one because I read it could possible harm my PC: 

 

Update/Reinstall GPU Drivers: Use DDU (Display Driver Uninstaller) to completely remove existing graphics drivers and install the latest versions from the NVIDIA or AMD website.

 

I was wondering if anyone had any other suggestions on things I could do without doing something that could destroy my components? Thanks.

 

10 Replies

  • kwohld​  For future reference, LiveKernelEvent refers to a broad category of error, "Live" being in contrast to the BlueScreen of Death.  As in, BSOD means Windows initiated an emergency shutdown to protect the computer, whereas with LKE, the error was serious but not critical enough to require a shutdown.  The question is then what type of error it is.  In your case, it's 141, which is a timeout of the video driver, and your dxdiag lists several, along with a couple BSOD 119 codes; 119 is an error with the video scheduler.

    So under normal circumstances, pulling the graphics driver is absolutely the right move and really the only one to make here.  Display Driver Uninstaller is the safest way to cleanly remove the driver.  I'm not sure where you read that it can damage your computer, but that's not true in general—even Nvidia forums recommend DDU quite a lot.  When it does cause problems, the cause is typically user error (e.g. installing the wrong driver, not reading directions), or there's a hardware error that was crashing the driver, in which case DDU isn't going to solve it.

    However, in your particular case, you've plugged your 4k monitor (or TV?) into the motherboard rather than the RTX 5070, and that is likely the problem here.  So please plug the monitor directly into the GPU.

    By the way, you have no reason to use the Studio Driver, which would be installed in place of, not alongside, the Game Ready Driver.

  • kwohld's avatar
    kwohld
    Seasoned Adventurer
    1 month ago

    Ok so I plugged the HDMI cable into the port going to my GPU, then repaired the game, started it back up and exited and ran another DxDiag but it still says the same error codes. So I guess I will carefully uninstall and reinstall my GPU drivers and see where that gets me, and will report back. Thanks for the help!

  • kwohld's avatar
    kwohld
    Seasoned Adventurer
    1 month ago

    Ok so even after switching my HDMI to the correct port and uninstalling GPU via Device Manager then reinstalling via Nvidia app and the other 2 drivers on Nvidia website, it is still throwing up these errors,

  • kwohld's avatar
    kwohld
    Seasoned Adventurer
    1 month ago

    I will look up how to set my game as my preferred GPU maybe that will help

  • kwohld​  With your monitor plugged into the RTX 5070, this GPU will automatically be the one rendering anything that appears on the monitor.

    Please use Display Driver Uninstaller to remove your graphics driver rather than going through the Device Manager.  There's a reason DDU is the recommendation.

    Please also try installing a slightly older Nvidia driver.  You can get them here:

    https://www.nvidia.com/en-us/geforce/drivers/

    Select Game Ready Driver as the Download type, and try the version from November 4 or December 4.  It's easy to update from there, IF you need to (but these drivers should be fine for a while); however, going backwards would require using DDU again.

    Additionally, if your graphics card is overclocked, reset it to stock speeds.  I know you mentioned this in your original post, but I'm mentiong it in case you tested at stock speeds and reverted to the original overclock.

    Finally, please remove any compatibility mode you're using for Sims 3.  It's not necessary and can make troubleshooting more complicated.

    If none of this helps, please post a new dxdiag.

  • kwohld's avatar
    kwohld
    Seasoned Adventurer
    1 month ago

    Oh yeah I completely forgot about DDU. I will do that now

  • kwohld's avatar
    kwohld
    Seasoned Adventurer
    1 month ago

    Ok I uninstalled via DDU, then I re-installed the Nvidia app and I went to that website, looked up my GPU, installed the Game Ready driver from Nov 4,  installed the up-to-date Studio driver. I opened up the Nvidia app which gave me only 2 options: install a different game ready driver or studio driver. I'm not a creator, so I chose the game ready driver.  Nvidia is currently showing the option to install the newest 591.86- Jan 27 version of the game ready driver you told me to install though so I know I did that right. But DxDiag is still showing errors unfortunately.

  • kwohld​  Are you able to play?  The newest errors in your dxdiag (1a8 and 1b8) aren't always indications of a significant issue, although they can be.

    If Sims 3 is still crashing, AND you've confirmed that your in-game framerates are still limited (use the cheat fps on to check), it would be interesting to see how the game ran on the iGPU, without the Nvidia GPU present at all.  Are you comfortable removing it from your computer?  If so, do that and of course reconnect the monitor to the motherboard.  The idea is to test whether the problem is limited to the Nvidia card and everything that goes with it or is more global.

  • kwohld's avatar
    kwohld
    Seasoned Adventurer
    1 month ago

    Ahhh alright, well I did just buy this graphics card, it cost $550, so I would hate to uninstall it. Would be a waste of money and I probably need it for other games. But I did do everything exactly as you said, and as Icarus etc have said on different forum so I am sure it will be fine. I was having all kinds of errors in my game before even after reinstalling EA and games over and over but I hadn't tried these other methods to get my game to work. So this was more of a preventative measure because I knew a crash would be imminent.

    I just checked and the fps on cheat shows my fps is not going over 30 fps which is what I have it set at. Thank you so much for your help! Will report back here if any problems arise.

  • kwohld​  I wouldn't tell you to trash the graphics card; the point here is to test.  If the GPU is defective, and I'm not saying it is, then it would be better to find out how, while it's still under warranty.  Removing it won't do any harm (as long as you don't physically break it in the process, which is not easy to do), and you can reinstall it once you're done testing.

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