Forum Discussion

kwohld's avatar
kwohld
Seasoned Adventurer
4 hours ago

Game crash prevention help

I recently got my game started up again on a brand new Windows 11 PC. I installed EA, all the necessary redistributable files as well as Direct X. DeviceConfig says my GPU was not "Found" but it IS "Matched", if that makes any difference, using the GPU Add-On tool. I also have some mods installed. Now I just would like tips to keep my  game from crashing because Dxdiag is showing a bunch of errors.  The DxDiag mentions "Live Kernel event" So I googled the troubleshooting steps for that issue and I either did all of these steps or I didn't have to do them because the settings were already applied: 

 

Disable Overclocking: If you are overclocking your GPU or CPU, reset them to default speeds.

Check for Overheating: Monitor your system temperatures. Clean dust from fans and ensure proper airflow.

Run System Scans: Open command prompt as administrator and run sfc /scannow to fix corrupted system files.

Game-Specific Settings:

Compatibility Mode: Right-click the Sims 3 shortcut, go to Properties, Compatibility, and set to Windows 7 or 8.

Run as Admin: Enable "Run this program as an administrator".

Limit FPS: The Sims 3 often fails to limit frame rates, causing overloads. Use NVIDIA Control Panel or RivaTuner to limit the game to 60 FPS.

Check Power Supply: In some cases, this error indicates the Power Supply Unit (PSU) cannot handle the power load.

 

I did all of these steps, including "check power supply"- This entire PC is less than 2 months old, and I did pick out a higher end power supply. The only step I did not do was this one because I read it could possible harm my PC: 

 

Update/Reinstall GPU Drivers: Use DDU (Display Driver Uninstaller) to completely remove existing graphics drivers and install the latest versions from the NVIDIA or AMD website.

 

I was wondering if anyone had any other suggestions on things I could do without doing something that could destroy my components? Thanks.

 

crashing
pc
technical issues

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 hours ago

    kwohld​  For future reference, LiveKernelEvent refers to a broad category of error, "Live" being in contrast to the BlueScreen of Death.  As in, BSOD means Windows initiated an emergency shutdown to protect the computer, whereas with LKE, the error was serious but not critical enough to require a shutdown.  The question is then what type of error it is.  In your case, it's 141, which is a timeout of the video driver, and your dxdiag lists several, along with a couple BSOD 119 codes; 119 is an error with the video scheduler.

    So under normal circumstances, pulling the graphics driver is absolutely the right move and really the only one to make here.  Display Driver Uninstaller is the safest way to cleanly remove the driver.  I'm not sure where you read that it can damage your computer, but that's not true in general—even Nvidia forums recommend DDU quite a lot.  When it does cause problems, the cause is typically user error (e.g. installing the wrong driver, not reading directions), or there's a hardware error that was crashing the driver, in which case DDU isn't going to solve it.

    However, in your particular case, you've plugged your 4k monitor (or TV?) into the motherboard rather than the RTX 5070, and that is likely the problem here.  So please plug the monitor directly into the GPU.

Featured Places

Recent Discussions