Forum Discussion

kkatey52's avatar
12 years ago

Game won't open

Okay so I got the sims 3 a while ago and it worked fine. Then I got the sims 3 generations and the origin thing wasn't working so I deleted origin and just used the regular ea download manager thing and everything was working fine. Now today I got the sims 3 paradise island expansion pack on amazon as a download. I got it downloaded and the everything and had the same problem with origin. So I deleted it and everything was fine and it updated my game. Now, when I click the play button it won't work! It loads for a second and then stops. Please help!!

4 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved


    (Thanks to Crinrict)

  • What's your operating system ?
    Windows
    Does the launcher start ?
    Yes
    How far do you get, try to describe what happens in as much details as possible (without getting too lenghty)
    Launcher starts, I click the play button, it closes, loads for a second and stops
    Do all installed games show up in the Origin client ?
    Yes
    Which base game version do you have: http://sims3.crinrict.com/en/2014/02/sims-3-base-game-versions.html
    before September 2012 version 2
    Which Security Software are you using (Firewall, Antivirus) ?
    McAfee
    Do you have the disc or download version or a mix ?
    Base and generations is disk, paradise island is download
    Do you have any files with xctp in your documents\electronicarts\thesims3\ folder ? (those are crash logs) ?
    No
    It's also good to include your DxDiag: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584
  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved
    I have a Mac the origin launcher starts but the sims 3 university life doesn't open but my sims 3 into the future opens up. When I go to my dock it shows both of my extension packs opens then my university life closes and my into the future stays there.
  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    the game plays from your newest installed released game which for you is into the future your other games combine for playing so you should be able to play from the into the future expansion pack