Game won't open

Question

Okay so I got the sims 3 a while ago and it worked fine. Then I got the sims 3 generations and the origin thing wasn't working so I deleted origin and just used the regular ea download manager thing and everything was working fine. Now today I got the sims 3 paradise island expansion pack on amazon as a download. I got it downloaded and the everything and had the same problem with origin. So I deleted it and everything was fine and it updated my game. Now, when I click the play button it won't work! It loads for a second and then stops. Please help!!

Answer

What's your operating system ?
Does the launcher start ?
How far do you get, try to describe what happens in as much details as possible (without getting too lenghty)
Do all installed games show up in the Origin client ?
Which base game version do you have: http://sims3.crinrict.com/en/2014/02/sims-3-base-game-versions.html
Which Security Software are you using (Firewall, Antivirus) ?
Do you have the disc or download version or a mix ?
Do you have any files with xctp in your documents\electronicarts	hesims3\ folder ? (those are crash logs) ?
It's also good to include your DxDiag: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584

(Thanks to Crinrict)

kkatey52 · Answer

What's your operating system ?WindowsDoes the launcher start ?YesHow far do you get, try to describe what happens in as much details as possible (without getting too lenghty)Launcher starts, I click the play button, it closes, loads for a second and stopsDo all installed games show up in the Origin client ?YesWhich base game version do you have: http://sims3.crinrict.com/en/2014/02/sims-3-base-game-versions.htmlbefore September 2012 version 2Which Security Software are you using (Firewall, Antivirus) ?McAfeeDo you have the disc or download version or a mix ?Base and generations is disk, paradise island is downloadDo you have any files with xctp in your documents\electronicarts	hesims3\ folder ? (those are crash logs) ?NoIt's also good to include your DxDiag: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584

Answer

I have a Mac the origin launcher starts but the sims 3 university life doesn't open but my sims 3 into the future opens up. When I go to my dock it shows both of my extension packs opens then my university life closes and my into the future stays there.

rumbutter · Answer

the game plays from your newest installed released game which for you is into the future your other games combine for playing so you should be able to play from the into the future expansion pack

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Game won't open

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