Hello I have been getting a system error that says: The code execution cannot proceed .DLL was not found. Reinstalling the program may fix this problem. I read the other threads and downloaded Directx9 and it didn't work for me. I really would like some help with this game, cause I have only been able to play it one time and I really love playing TS3!
@MelaninBree Please repair the game in the EA App, if that's how you installed it: open your game library, click Sims 3, and select Manage > Repair. If you ran the Alder Lake patch previously, use the PowerShell script or the Task Manager method instead, at least for now; both are referenced here:
If repairing doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict Hello I did that last night, I also did the direct x9 method and now whenever I start the game the error doesn't pop up. Sim3 will launch but it opens up to a black screen and it crashes. Down below is my dxdiag.
@puzzlezaddict Hello again, just tried the Powershell method and that doesn't work
@puzzlezaddict I also tried the task manager method and that didn't work either, could you please help me? I would really like to play my game!
@MelaninBree I need a full dxdiag, saved as a text file, not just a screenshot of the first page. There's a "Save all information" button at the bottom.
@puzzlezaddict here is the dxdiag
@puzzlezaddict I also tried the task manager method and nothing is working either.
@MelaninBree The dxdiag makes the issue clear: Sims 3 is crashing because the Intel graphics driver is crashing. Since you already have the newest driver available from Acer, you'll need to clean-uninstall and reinstall it, as described here:
You can get a fresh copy of the correct driver, in the VGA category and dated August 14, 2023, from Acer:
https://www.acer.com/us-en/support/product-support/Aspire_A317-55P
If this doesn't help, please post a new dxdiag.
@puzzlezaddict Hello, I tried doing this last night and my old intel drive was still on my PC. I even read the instructions you sent me, and watched so many youtube videos. The YouTube videos didn’t help, do you know if there’s another more detailed guide for me to go off of? Sorry if I’m being a nuisance, I just want my game to work but nothing is helping me.
@MelaninBree What part of the guide is difficult to understand? If you're stuck on a particular step, let me know which one and why. The guide was written specifically for people who aren't familiar with DDU, so it's as detailed as it reasonably can be, but perhaps some part of it could be explained more easily.
I have no idea where to find a YouTube video that doesn't skip steps or add extra complications.
