Forum Discussion

Trybat's avatar
Trybat
8 years ago
Solved

How can reactivate my games?

I recently logged into thesims3 site and it no longer shows the games I own highlighted. I tried re-registering the game but it says it has already been registered (which I know). Is there a way I can get my original registrations back to my account? I'm trying to install them on to my new mac (which doesn't have a dvd drive). Is there anyone I can contact at EA to confirm my registrations and prove that they are mine?

Thanks,

Trybat

pc
technical issues
  • roberta591's avatar
    roberta591
    8 years ago

    @Trybat  There is an Origin for mac. Try downloading the Origin for mac - Origin client and see if you can log in using your old log in and password you used before. If that does not work you'll have to create a new Origin account and have EA customer service - link - EA customer service merge your old account into the new account to reclaim any store items. Everything is tied to your email address. As this is an open public forum accounts can not be accessed here.

3 Replies

  • Spxcebuns's avatar
    Spxcebuns
    8 years ago
    Hi!

    Sadly, no. Maybe customer service can help you, but if you have no proof of purchase there isn't much you can do.

    But if you do have proof of purchase (Ex: Receipt) you can probably have your account restored.
  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @Trybat  There is an Origin for mac. Try downloading the Origin for mac - Origin client and see if you can log in using your old log in and password you used before. If that does not work you'll have to create a new Origin account and have EA customer service - link - EA customer service merge your old account into the new account to reclaim any store items. Everything is tied to your email address. As this is an open public forum accounts can not be accessed here.

  • Trybat's avatar
    Trybat
    8 years ago

    Thank you, I did try logging into origin but my registered games don’t show up their either. Thanks for the customer service link, I’m going to contact them and hopefully I can get this resolved. Appreciate your help.

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