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Anonymous's avatar
Anonymous
12 years ago

How do I get my items back?

Not TOO long ago, i got the free 100 simpoints. On my laptop, I spent them but then I got a new computer. The clothes I bought are not on my new computer.. When I click to buy them again and then put my email in, it says that I'm already entitled  to the item. How do I get it back???????? :heart:

6 Replies

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    log into your the sims 3 account on the sims 3 site go to my store account-purchase history- download your item then install it

  • Anonymous's avatar
    Anonymous
    12 years ago

    Thank you so much 🙂 

  • Anonymous's avatar
    Anonymous
    12 years ago

    any ideas why my purchase history is empty? I've purchased many things in the past but nothing is showing up?

  • Anonymous's avatar
    Anonymous
    12 years ago

    @av34t wrote:

    any ideas why my purchase history is empty? I've purchased many things in the past but nothing is showing up?


    Try clearing your internet browser history, log out of your account and back in. Try using firefox or IE. If your using chrome some people have trouble using chrome on the sims 3 web

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    @av34t wrote:

    any ideas why my purchase history is empty? I've purchased many things in the past but nothing is showing up?


    are your logging into the right account if you have more than one account and as B said clear the Internet cache and switching browsers

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