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Anonymous's avatar
Anonymous
12 years ago
Solved

I can't log in to The Sims 3

When I start the game I press log in, type my info, hit log in, and I am thrown to a registration site (https://launcherapi.thesims3.com/register.html) where it asks me to type in persona and gender,...
pc
technical issues
  • EA_Spectre's avatar
    EA_Spectre
    12 years ago

    So this is the point where you try to log in, correct?

    Can you try to log in here instead?

    If that does not work, just play without being logged in by clicking on "Play" here and then on "Continue Without Log In" in the next sceen here:

    Nothing gets lost while playing without being logged in btw.

Anonymous's avatar
Anonymous
11 years ago

Hey! I had to message EA in order to solve it, I don't even remember how they fixed it. It took me several days of messaging them and a bunch of * fixes that didn't even work. What eventually "solved" it for my Mac was to log in when I'm in the game. I couldn't log in at the start-up page, but after I got to the main page in the game, that's where I could log in. I think my main issue was that I had TWO accounts, and they had to merge those two together, or delete the one, and then retry. It was a nightmare, to be quite frank. And it is ridiculous that they haven't even bothered with fixing all of the crazy bugs!!! I have both a Mac and an MSI computer, and it is like a dream to play it on the MSI rather than on the Mac.. But why even launch a game that works so poorly on a Mac??

Good luck!! Sorry I couldn't be very specific or helpful.. ☹️

Anonymous's avatar
Anonymous
10 years ago

I have one account and i cant log in. When i try and i get everything right, this Regestration comes up and i do that right but it keeps going back to that page. HELP!!!!! i had pets and now i have to pay 20 dollars to get it back. Bu ti dint want to do it!!

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    10 years ago

    @hbwow2011    if the registration page keeps looping like that  try clear the internet cache and or switching browsers if using safari,opera or chrome try IE or Firefox then log in with the email and password you use for the account

    as for buying a game you already own contact CS to see if they can help with that

    contact CS

    1.https://help.ea.com/en/contact-us/
    2.Click on the orange NEXT button
    3.Select a platform
    4.Click on the orange NEXT button
    5.Select a topic and describe your problem in a few words
    6.Click on the orange NEXT button
    7.Click Chat Now to chat with a Game Adviser

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