@paulbarbee Where did you buy the pack? If it came from an unauthorized seller (for example, Ebay or g2a), it's possible that the codes were originally stolen or otherwise fraudulently obtained. Over the past year, EA has been systematically deactivating codes for which it was never paid, even in accounts that owned the corresponding packs for years. So it's likely that your Pets code falls into this category.
The only way to get the EP back on your account is to buy it again. If you're interested, Steam is having a sale right now. You'd have to buy the base game again, but it would still be less than the full price. Plus, you'd get1,000 more SimPoints for registering the second base game (or another copy of WA, for that matter).
Yes, I bought it from g2a, but it does show up in Origin. If the key were deactivated shouldn't it not show up as owned? I can accept deactivated keys. That would be the seller's problem. It downloads from Origin fine. It just doesn't show up in the game.
Edit for grammar.
@paulbarbee I thought from what EA help told you, the pack had been deactivated, but if you can download it, that isn't the case. (I think? With Origin, anything's possible. Also, deactivated packs do show up as owned; they're just blocked from the game itself.) When a pack is installed but doesn't show up in the launcher, the usual thing to do is to restart the computer a couple of times. Surprisingly, this often works. After that, clearing Origin's cache is the next step. You could also uninstall and reinstall Origin itself; this would not affect your installed games,
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
If that doesn't work, contact EA again and ask someone to look at your account. Only they can see whether the pack has truly been deactivated or not. Additionally, if you were to buy a new copy of Pets, they'd have to remove the old one from your account.
Thank you!
I tried clearing Origin's cache and that didn't get all my expansion packs back. So I uninstalled Sims 3 and all expansion packs, uninstalled Origin, rebooted the computer, deleted c:\ProgramData\Origin, rebooted the computer, reinstalled Origin, and now I'm letting it re-download The Sims 3 and all of its expansion packs that I own. Pets is in that list. I'll post back whether it works or not tomorrow.
