Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

I pre orded Island Paradise before it launched, and i've had a major problems redeeming online with Origin!

Hi EA Help,

I Pre-orded Island Pardise a week before it was launched through Origin. When i went to redeem it a week or so after it said the code was invalid. I hadn't redeemed it before that time, nor anyone else. I have emails with the correct codes. My Product ID is numbers, 9 of them. And i could see Origin required Numbers and letters.

Can someone help me live? person to person? Please? It's very fustrating, and i've had the problem for a long time!!!!! I'm most likely not going to use Origin again, unless someone can help me with this game of mine.

Thank you

Jonathan 

pc
technical issues

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    You need to contact a Customer Support game advisor for this

    Game advisors can be found through live chat.

    1. https://help.ea.com/en/contact-us/ 
    2. Set your language to US at the bottom
    3. Click on Contact a game advisor 
    4. Describe your issue with a few words
    5. Click on Find a Solution
    6. Select Product: ex: The Sims 3 or Origin
    7. Select Issue Type: ex: Billing/Purchasing or Account Management
    8. Select Platform: PC
    9. Click Find solution
    10. Scroll down and click I still need help
    11. Click Chat Now to chat with a Game Advisor

    With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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