For refunds please contact Customer Support
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
How come it is so difficult to do verbal business with this company? Is there a glitch with this dragon valley world?!! I'm obviously not the only one!!??
I don't know. I don't work for them.
You're right, there are many that have issues downloading the world but if none of the usual suggestions work and you have the newest version of the game, I can't help any further. You need to contact live chat.
