Immediately closes on launch from origin
Go to launch The Sims 3, Origin will minimize and then immediately reopen and give me the option to click play on the sims 3 again. No error messages. These are the troubleshooting options I have d...
Forum Discussion
@Adoringly Please remove your msinfo file from your post; it's more information than should be shared on a public forum.
Your dxdiag crashed in the diagnostics stage, meaning no Windows error reports. That's fine though: you can find the same information (usually) in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and look for any entries that list Sims 3 or Origin, or any with time stamps corresponding to when you tried to launch the game. You may need to click on the details to get an accurate timestamp—sometimes the one showing in the initial window is around an hour off.
For each such entry, click "View technical details," copy the information, and paste it into a .txt document. (Notepad works fine.) You can attach it as you did your dxdiag. If you don't find any relevant entries, that's useful information as well.
Please also let me know whether you've recently had two Origin accounts merged, or had games transferred from one account to another.
Okay, Thank you, The EA customer support guy told me to post the msinfo file after we tried doing everything, I had no idea. Here is the Perfmon you asked for. I never have changed origin accounts or anything, or had two merged. All I know is my game keys are from like 2013 is that matters at all.
@Adoringly I don't think the age of the codes matters; a couple of mine were registered in 2011. The error from the Reliability Monitor suggests this might be a .NET Framework issue. It's possible version 3.5, which Sims 3 uses, is disabled on your machine, in which case you can just manually enable it. Hit Windows key-R and enter "appwiz.cpl" without quotes. In the File Explorer window that opens, click "Turn Windows features on and off, and you'll see this:
.NET 3.5 is in blue, right at the top. If the box next to it is empty, click to check it, and Windows should download and install it.
If that doesn't help, or if the box is already filled in, try running the .NET repair tool:
https://www.microsoft.com/en-us/download/details.aspx?id=30135
Even though it's not specified, it normally works fine in Windows 10. If it doesn't help, let me know; if you can't run it, please post the error message you receive.
Okay so they were already enabled, I ran the repair tool and tried to launch sims 3 and it reopened origin, here is the perfmon /rel of that.
@Adoringly I apologize for the delay. Since the .NET repair didn't help, try running a couple of basic checks on your Windows system files. The second one (sfc) covers the newest version of the .NET Framework, which shouldn't be involved in running Sims 3, but the Reliability Monitor errors do reference it. (That's a bit weird, but it's easy enough to address.)
Here's what to do:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
