installed sims 3 island paradise and it says lisence

https://help.ea.com/article/origin-lifetime-download-limit-error-message

you need to contact CS

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

well I tried to contact you and me and my dad where waiting ther for an hour like it says 10 to fifteen mins not a whole hour you better get a patch done or somthing then because that is false saying and that is illegel in my country anyway

I had the same problem with the same game 

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@alicejaney wrote:

well I tried to contact you and me and my dad where waiting ther for an hour like it says 10 to fifteen mins not a whole hour you better get a patch done or somthing then because that is false saying and that is illegel in my country anyway

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your not contactiing EA people  here on this form, the people on here are players helping players we do not work for EA nor have contol over the length of time it takes to be respoded to in the live chat ,the people you need to contact is CS as only they can look at your account and handle this issue for you keep trying

 1.https://help.ea.com/en/contact-us/
 2.Click on the orange NEXT button
 3.Select a platform
 4.Click on the orange NEXT button
 5.Select a topic and describe your problem in a few words
 6.Click on the orange NEXT button
 7.Click Chat Now to chat with a Game Advisor

omfg so maney effing sites look when I did that witch said I treid to play again same thing happend and it told us to go to this site

😕mileymad:I ant to play the game not hang around with idiots I havent even been abel to play any of my sims 3 games because of this

click on that blue link which will take you starting to conatacting CS 

https://help.ea.com/en/contact-us/

Click on the orange NEXT button
Select a platform

.Click on the orange NEXT button
Select a topic and describe your problem in a few words
Click on the orange NEXT button
Click Chat Now to chat with a Game Advisor

step by step http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

yeah nothing is happening stop sending me links because nothing is happining Im in england cant get anything and I am fed up with it

try set the flag at the top of the page when it opens to US

right I maneged to call them and all it was is the dumb music for half an hour god look cant you get someone or somthing and stop sending me reasons ive done all you said and its a fricken waste of my money