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kimysaur's avatar
kimysaur
2 years ago

Invalid Code Error While Registering Sims 3 on EA Website

Hi everyone, I recently purchased Sims 3 on Steam and registered it on the EA app. However, when I try to register the game on the Sims 3 website, I keep getting an error message that says the code ...
pc
technical issues
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @kimysaur 

If your code is appearing as invalid when you try to redeem that, we'll need the live support team to review your account details and see what's happening with this code- here on the forums we aren't able to access your account details to investigate this further with you.

You can contact live support for further help on this by following the steps here: https://help.ea.com/en/help/faq/using-ea-help/ If you have any issues getting through the help site, you can let me know. 

kimysaur's avatar
kimysaur
2 years ago
@EA_Solaire Hi, I can’t go to the site for the live support chat. I’ve looked everywhere for it. There was one link I found online provided by other people who’ve gone through the same issue, but it’s unfortunately inaccessible anymore.
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @kimysaur 

    What exactly are you seeing when you try using the link provided above? 

    • kimysaur's avatar
      kimysaur
      2 years ago
      @EA_Solaire Well, I see instructions about what to do if I have an issue with my account and a game/product. I think I’ve tried everything that’s been written about the game/product issues, but it didn’t seem to help me. So, I’ve resorted to contacting support via email or live support chat, but I can’t seem to find those. I sent an email to [edit: email address removed], but I don’t think it will do anything.
    • kimysaur's avatar
      kimysaur
      2 years ago
      @EA_Solaire To be honest, the website made me go in circles when I was going through it this morning.

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @kimysaur 

        From the link here you'll select Sims 3 as your product, then select See All Help Topics. Here, you'll select I need help finding my game, and then you'll see both an email and live chat option. 

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