Forum Discussion

kimysaur's avatar
kimysaur
2 years ago

Invalid Code Error While Registering Sims 3 on EA Website

Hi everyone, I recently purchased Sims 3 on Steam and registered it on the EA app. However, when I try to register the game on the Sims 3 website, I keep getting an error message that says the code ...
pc
technical issues
kimysaur's avatar
kimysaur
2 years ago
@EA_Solaire Hi, I can’t go to the site for the live support chat. I’ve looked everywhere for it. There was one link I found online provided by other people who’ve gone through the same issue, but it’s unfortunately inaccessible anymore.
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@kimysaur 

What exactly are you seeing when you try using the link provided above? 

  • kimysaur's avatar
    kimysaur
    2 years ago
    @EA_Solaire Well, I see instructions about what to do if I have an issue with my account and a game/product. I think I’ve tried everything that’s been written about the game/product issues, but it didn’t seem to help me. So, I’ve resorted to contacting support via email or live support chat, but I can’t seem to find those. I sent an email to [edit: email address removed], but I don’t think it will do anything.
  • kimysaur's avatar
    kimysaur
    2 years ago
    @EA_Solaire To be honest, the website made me go in circles when I was going through it this morning.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @kimysaur 

    From the link here you'll select Sims 3 as your product, then select See All Help Topics. Here, you'll select I need help finding my game, and then you'll see both an email and live chat option. 

  • kimysaur's avatar
    kimysaur
    2 years ago
    @EA_Solaire Oh, thank you. I might have gone past that one earlier. I’ll try it and give an update.

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