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ggyo164's avatar
ggyo164
6 years ago
Solved

Invalid login/The Sims 3 Launcher Issues

I can log in origin and ea web site but can not log in the sims 3 game launcher I deleted internet explorer and chrome cashes, and reset internet explorer but didn't work. not helpful
pc
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    6 years ago
    Marking as Solution for Visibility


    Hey folks,

    Thanks to everyone who carried out the troubleshooting steps and helped us identify the cause of the issues. ❤️The team have investigated it and released a fix. The special characters "#" and "&" in the password should no longer cause login issues for the launcher. 

    Could you try to login again and let us know if the fix works for you?

pepsinisse's avatar
pepsinisse
6 years ago

Hello!
I haven't played for a really long time (like a year) and tried to start my game today and think I have this issue.

I tried everything suggested but still can't log into the launcher or the game.

One difference in my situation might be that since I haven't played for so long, Origin prompted me to reactivate my account and choose a new password, but apart from that I have the same problem described here. I can log in to Origin, thesims3.com and here too. But not The Sims 3 launcher or in game.
I don't get any error messages in the launcher, it just pops up again asking for the password. When trying in game it says invalid password.

  • Are you playing on Windows or Mac?
    PC, Windows 10.

  • Where are you having issues to log in? (Launcher, main menu or both?)
    Both.

  • Can you log into thesims3.com?
    Yes.

  • Did you install The Sims 3 from CD or Origin?
    I'm pretty sure it was Origin, but I have all the discs in the basement. 🙂

  • When you open your The Sims 3 Launcher, which version number can you see in the bottom left corner? (See spoiler for help locating this number)
    1.69.43.024017
     
  • Timestamp of when you experienced the issue last? (Please, include time, date and timezone)
    11 am GMT+2, 1 july 2019. 

  • Do you remember the date when this happened for the first time?
    This is the first time I think. Had a similar problem before (over a year ago, haven't played since though) but resetting everything in IE helped then.

  • Are you getting any error messages?
    Only in game manu where it says password is invalid. Nothing in launcher where the login window just pops back up again when pressing OK, it doesn't say it's wrong just pops back up.
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi folks, 

    Thanks for getting us that information. We've taken a look into this but were not able to reproduce the issue on our end.

    If you're still experiencing issues following these steps (#1 and #2), please clear your Internet Explorer history and let us know if that's fixed the Launcher issues for you: 

    1. Click on the cog icon at the top right.
    2. Click About Internet Explorer(, not Microsoft Edge)
    3. Click on the cog icon at the top right.
    4. Choose Internet Options from the list.
    5. Under Browsing History click the Delete button
    6. Ensure Temporary Internet files and website files as well as Cookies and website data are checked
    7. Click Delete
    8. Once done, close Internet Explorer
    9. Launch The Sims 3
  • GryffinnDoor's avatar
    GryffinnDoor
    Seasoned Newcomer
    2 years ago

    2024 and this still happens.

    Thank you very much for your help.  I don't know which worked, but I changed my password (no special characters) and cleared the cache of both MS Edge and MS Internet Explorer.  I didn't even know IE still existed.

    Thanks again.

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