Hello,
I’m following up on my previous conversation regarding the issue with the Late Night expansion pack not appearing in the Sims 3 Launcher.
During my chat with EA support, I was told that my account was “blocked,” but I was still able to play The Sims 3 and access other parts of my account, including a pre-order for the latest Sims 4 expansion. This doesn’t seem to align with the account being blocked, and I’m confused about why this would be the case, especially since everything else is working fine.
Additionally, the agent mentioned that my account was created on October 2012, but my account was actually created around 2016–2017, and I’ve been using it without any issues until recently. The agent also suggested I reset the password for an old email that looks similar to my sister's, which doesn’t make sense, as I’ve always used my own email for this account. When I provided my full email address, the agent didn’t confirm if it was correct.
I also wanted to clarify that while all my other Sims 3 content (including other expansions and custom content) is working fine, the Late Night expansion pack is the only one not showing up in the launcher or in-game, despite being listed as installed in the Add-On Manager.
Given this situation, I’m unsure if the issue is related to my account or if the Late Night serial key is no longer valid. Could you please check my account’s purchase history and verify that the Late Night expansion is properly linked to my account? It would also be helpful if you could clarify whether my account is indeed blocked or if there’s a different issue causing this problem.
Thank you for your help in resolving this issue—I’d really appreciate it if you could look into it further.
