Ashleigh_2291 Do you have a Mac? If so, this is a Known Issue:
Launcher crashes when I open the downloads tab in Sims 3 | EA Forums - 12167613
The only workaround is to use the Downloads Dashboard at the Main Menu to download your Store content. This works for some players but not everyone.
If you have a Windows PC, let me know.
Yes its a mac - When I open the launcher I cant click on "downloads" - it crashes straight away. I also cant log in on the launcher - it says "null" when I log in. Have removed characters from my password as suggested and I know its the correct email and password.
