Launcher is saying I don't own my store items?

@graceymanors  For your missing content, the store site may just be having a hiccup.  It happens.

For the CD key, I'd suggest getting a refund for the base game from Steam and then buying it again, but please hold off on that until tomorrow; I'd like to get a second opinion on this issue.  Just don't play the game tonight: Steam allows for refunds for up to two weeks after purchase, but only if you've played for two hours or less.

I had also bought the expansions and DLCs as well. If I refund the base game will that refund those to?

I will wait until tomorrow. 

I bought them seperately. The complete collection didn't come with the base game.

@graceymanors  The refund for the base game should not affect your pack purchases, or at least it didn't affect someone else who did this a while back.  But just to be safe, don't register your packs yet, that is if you haven't already.

I've flagged this thread, but it'll take until tomorrow for someone to look at it.

Ok thanks for flagging it for me. 

I did already register the games and it looks like the dlcs

the agent had transferred to my correct account as they no longer show on the wrong account.

I will check back tomorrow.

Hi there @graceymanors,

Could you check the launcher again now please and let me know if your content is appearing there as owned? 

Let me download a few pages of items and I will see if the message pops up still.

Edit: Nevermind its still giving me the message

I have so much store content, that having to download each piece takes forever just to figure out which items are doing it. It seemed to have been fixed as I got through 3 pages, but now its doing it again.

Here''s what it is doing.

@graceymanors 

I'm sorry you're still having troubles with this error, but thank you for the update!

At this point, I'd recommend reaching out to Steam support for a refund on the base game. Once the refund is processed, you can re-purchase it via Steam and register it to the correct EA account to clear these errors up. 

Unfortunately steam is unable to issue a refund for me as I had already had gameplay of 21 hrs before I realized my store items were installed.

And live chat for EA doesn't seem to be available.

Okay, so I got a refund and rebought the game. Got it registered....and still have the same issue.

So I removed the sims 3 and steam. Redownloaded Origin and the game that way.

And I still have the same issue. It seems like origin is doing the same, but it looks like the steam version because its 1.69 patch

@puzzlezaddict @EA_Solaire 

https://forums.thesims.com/en_US/discussion/808585/what-happened-in-your-sims-3-game-today/p4416

Karritz over on the website is also having the same issue as I am. And she doesn't have/had origin.

@graceymanors  I've just successfully downloaded a world and a set in my macOS (version 1.70) and Windows (1.67/Steam) installs, with no error messages.  So the store isn't down overall, at least not at the moment.

I have a few questions for you.  First, can you ever download anything at all right now?  I often get the "you don't own this item" message the first time I try to download something, but refreshing the store page fixes it.  If you can't download your store content even after refreshing, can you download something that's supposed to be free?  For example, Riverview or one of the free holiday decor sets:

https://store.thesims3.com/setsProductDetails.html?productId=OFB-SIM3:44626

https://store.thesims3.com/setsProductDetails.html?productId=OFB-SIM3:46164

If you start the game, can you login at the Main Menu?  If so, can you download anything from the Downloads Dashboard?  (At the Main Menu, click the three dots and then select Open Downloads Dashboard.)  Please let me know whether you even see any owned items listed there.

And I take it you're currently using an Origin install?  If you have the patience, it would be interesting to know whether the Steam install lets you downloda content now.  You could download only the base game, to save time, if you wanted.

I am able to download some of my items. but some items I'm not. I can login at the main menu just fine, but still get items not owned message.

I'm able to download things from the exchange okay.

I'm back on the steam version. I could not get origin to run properly.

Its mostly the free items that are giving me a message, but occassionally some of my bought items do.

Like out of 16 items on a page, 7 of them will give that message.

After 4 hrs of tedious work I got most of it installed, but I still have the same message.

Karritz is also having the issue where the launcher is telling her the same. And when she's on the site

itself it tells her to buy instead of download.

@graceymanors  I'd be curious to know which items are still affected.  I only tried a few last night, just to see if anything worked at all.  It would be useful to know if affected players have any items in common, or if it's just random.

Still, I'm glad you got most of your content installed, and I hope you can sort out the rest.  If you need more help with that, let me know.

Some of the items giving me issues are: 

Sets:

Morocco Mystique + Cante Captivating

Cante Captivating Set

Farm Fresh Folk Set

A Mid-Century Modern Trailblazer Set

Items:

Inevitable Pain High Heels

Bloomer Blouse

Louise

Halter Dress

Lord Sponge's Computer

Lord Sponge Graphic Tee

Halter with Beads

Faire Folk Jar

Bridgette Skirt

Fairytale

Fifi Youth

Always time for music

Old town style maks

Luckie Duckie

Warbling Wind Chimes

Of course there's much more. I only selected a few.

I just remembered something.

The issue started happening after someone tried to gift me a store item. And the purchase didn't go through for some reason.

It took their simpoints, and it shows up in my purchase history but gives me the error I don't own it, when I go to the item's store page. It asks me to buy it.

And that is when all my other items started acting up. I got on live chat and they said they couldn't find any purchase.

@graceymanors  That's interesting about the gifted store item.  Which one was it, and when (more or less, if you don't know exactly) did this happen?  I've been gifted a few items in the past, none of which went through the first time, but it worked in the end and I can download all the items now without trouble.  On the other hand, these were all part of sets I was able to complete later, so that may be overriding any problems with gifted items.

As for the items that won't install for you, I don't own all of them, but I was able to successfully download and install the six I tried.  I downloaded Farm Fresh Folk MSM Trailblazer, and the wind chimes from my purchase history; and the halter dress, halter top with beads, and faire folk jar from their product pages.  All showed up properly for me.

Is there anything these items have in common, for example were they also gifts, or are they older or newer than your other items?

Its a mixture of older and newer items. I keep trying to contact EA on twitter, but they aren't fully understanding my issue, probably because I can't explain it well.

@graceymanors  Let me see if someone else can help with this, if not directly than by giving you the right phrases to use when talking to EA support.

Hey there @graceymanors,

Would you mind sending me a direct message with the Twitter handle you use to contact in for help? 

Sure, I been trying to get help on twitter, but they keep sending me links on how to clear my cache. And that's not the issue I'm having.

I messaged you on here and I also messaged on twitter multiple times. I still have this issue.

@puzzlezaddict Thank you, as when I contact them, they don't really grasp what I'm saying, I even provided screenshots. I'm at a lost on what to do except for creating a new steam account and rebuying the games all over again.