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@graceymanors The refund for the base game should not affect your pack purchases, or at least it didn't affect someone else who did this a while back. But just to be safe, don't register your packs yet, that is if you haven't already.
I've flagged this thread, but it'll take until tomorrow for someone to look at it.
Ok thanks for flagging it for me.
I did already register the games and it looks like the dlcs
the agent had transferred to my correct account as they no longer show on the wrong account.
I will check back tomorrow.
- EA_Solaire3 years ago
Community Manager
Hi there @graceymanors,
Could you check the launcher again now please and let me know if your content is appearing there as owned?
- graceymanors3 years agoLegend
Let me download a few pages of items and I will see if the message pops up still.
Edit: Nevermind its still giving me the message - graceymanors3 years agoLegend
I have so much store content, that having to download each piece takes forever just to figure out which items are doing it. It seemed to have been fixed as I got through 3 pages, but now its doing it again.
Here''s what it is doing.
- EA_Solaire3 years ago
Community Manager
I'm sorry you're still having troubles with this error, but thank you for the update!
At this point, I'd recommend reaching out to Steam support for a refund on the base game. Once the refund is processed, you can re-purchase it via Steam and register it to the correct EA account to clear these errors up.
- graceymanors3 years agoLegend
Unfortunately steam is unable to issue a refund for me as I had already had gameplay of 21 hrs before I realized my store items were installed.
- graceymanors3 years agoLegend
And live chat for EA doesn't seem to be available.
- graceymanors3 years agoLegend
https://forums.thesims.com/en_US/discussion/808585/what-happened-in-your-sims-3-game-today/p4416
Karritz over on the website is also having the same issue as I am. And she doesn't have/had origin.
- puzzlezaddict3 years agoHero+
@graceymanors I've just successfully downloaded a world and a set in my macOS (version 1.70) and Windows (1.67/Steam) installs, with no error messages. So the store isn't down overall, at least not at the moment.
I have a few questions for you. First, can you ever download anything at all right now? I often get the "you don't own this item" message the first time I try to download something, but refreshing the store page fixes it. If you can't download your store content even after refreshing, can you download something that's supposed to be free? For example, Riverview or one of the free holiday decor sets:
https://store.thesims3.com/setsProductDetails.html?productId=OFB-SIM3:44626
https://store.thesims3.com/setsProductDetails.html?productId=OFB-SIM3:46164
If you start the game, can you login at the Main Menu? If so, can you download anything from the Downloads Dashboard? (At the Main Menu, click the three dots and then select Open Downloads Dashboard.) Please let me know whether you even see any owned items listed there.
And I take it you're currently using an Origin install? If you have the patience, it would be interesting to know whether the Steam install lets you downloda content now. You could download only the base game, to save time, if you wanted.
- graceymanors3 years agoLegend
I am able to download some of my items. but some items I'm not. I can login at the main menu just fine, but still get items not owned message.
I'm able to download things from the exchange okay.
I'm back on the steam version. I could not get origin to run properly.
Its mostly the free items that are giving me a message, but occassionally some of my bought items do.
Like out of 16 items on a page, 7 of them will give that message.
After 4 hrs of tedious work I got most of it installed, but I still have the same message.
Karritz is also having the issue where the launcher is telling her the same. And when she's on the site
itself it tells her to buy instead of download.
- puzzlezaddict3 years agoHero+
@graceymanors I'd be curious to know which items are still affected. I only tried a few last night, just to see if anything worked at all. It would be useful to know if affected players have any items in common, or if it's just random.
Still, I'm glad you got most of your content installed, and I hope you can sort out the rest. If you need more help with that, let me know.
- graceymanors3 years agoLegend
Some of the items giving me issues are:
Sets:
Morocco Mystique + Cante Captivating
Cante Captivating Set
Farm Fresh Folk Set
A Mid-Century Modern Trailblazer Set
Items:
Inevitable Pain High Heels
Bloomer Blouse
Louise
Halter Dress
Lord Sponge's Computer
Lord Sponge Graphic Tee
Halter with Beads
Faire Folk Jar
Bridgette Skirt
Fairytale
Fifi Youth
Always time for music
Old town style maks
Luckie Duckie
Warbling Wind Chimes
Of course there's much more. I only selected a few.
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