@graceymanors Sorry to say it, but the support rep just told you that to get you off the line, so to speak. This is a very common response to issues they don't know how to fix, many of which are issues they absolutely should be able to address. I can almost guarantee you that no one at EA is working on this problem, and your account won't be fixed unless a support rep does it manually.
So if you want this issue addressed, you'll need to find a support rep that actually understands the problem.
I tried two more agent sand they told me the same thing. This is the problem I keep getting agents who won't help.
