Launcher won't log in. Invalid email/password
So I bought several items on the store today (about 1000 points worth) and went to log in to install them.
First the launcher kept asking me to log in when I was already logged in (literally every...
Forum Discussion
@SethWolfbaine First it doesn't matter what browser YOU use, the game uses IE. Whenever you enter thesims3.com site and then enter the store you HAVE to re login. When you change your password the process is complicated as far as the EA computer system are concerned and it may time some time to complete this action. I would recommend that if changing your password word once did not fix the problem then changing it again most likely will not fix the problem. At this point it is hard to tell what data the site will acknowledge. At this point I recommend you contact EA customer service as they can research the issue - link - EA customer service
Im having this same issue however IE isn't even on my computer. Are you telling me I have to install IE to clear things that aren't even there? Makes no sense. I've done exactly what you've said on both chrome and edge those are what's on my computer. No luck
@Allana93Rose If you have Windows 10, you have Internet Explorer in there somewhere, even if you've never used it. So yes, please try clearing its cache.
If that doesn't help, try changing your password to something that contains only letters and numbers, no special characters, accents, etc. The launcher seems to not like & and ! in particular, but other symbols may also be a problem.
- @puzzlezaddict I do have Windows 10 however there is 0 trace of internet explorer on my PC. I've looked everywhere and nothing. The only two browsers I have are chrome and edge
@Allana93Rose If you click Windows key-R, enter "appwiz.cpl" without quotes, and click "Turn Windows features on or off," is the box next to Internet Explorer checked? I'm not suggesting you need to reinstall it if it's gone, just saying that if it's already somewhere on your computer, you'll see it here.
If you really don't have IE, and clearing everything from both your other browsers didn't help, try changing your password, as described.
If that doesn't help either, go into Documents\Electronic Arts\The Sims 3\Downloads and delete the file labeled [your email].bin, then clear the browser caches again.
