Forum Discussion

Anonymous

11 years ago

Mac - Freezing on the loading screen while traveling

Everytime I try to travel to University, Oasis Landing or any of the World Adventures worlds, my game freezes on the loading screen. It won't keep on loading even after half an hour or so, with the m...

technical issues

fons_garmo

Hero (Retired)

11 years ago

@irembaskan

Please note that:

You need to be system administrator in order to use sudo commands in Terminal. Please check that your user is Administrator of your Mac. If not, please ask your ystem administrator to give you Administration privileges.
After introducing sudo purge, you need to type your password and press ENTER

========
XP = "Thank you!" / "¡Gracias!"
"Accept as solution" = "This solved my problem!" / "¡Esto ha solucionado el problema!"
Please note I don't work for EA, I'm just a player like you, trying to help other players. / Ten en cuenta que no trabajo para EA, solo soy un jugador tratando de ayudar a otros jugadores.

Anonymous

11 years ago

I am the admin. Apparently, if the higher, "Memory Used", the more used memory (basically), meaning that mine being about 2/3 GB is actually okay? So, my problem is not RAM related I suppose.

I read on some site that this problem comes with the Into the Future pack. I uninstalled it and re-installed it, tried to go to France, went out for an hour or so and it was still stuck on the loading screen. There's no way for me to contact advisors via phone call since I don't like in USA/UK and the phone bill will be really high.

I'd again appreciate if you had any other solutions, thank you so much! ☹️

Anonymous
11 years ago
since I don't live in*
- fons_garmo
  Hero (Retired)
  11 years ago
  @irembaskan
  
  If you want to contact EA, you can do it via Help Center, and talk with an EA Advisor via Live Chat. Maybe they can find a solution for your issue 🙂
  
  ========
  XP = "Thank you!" / "¡Gracias!"
  "Accept as solution" = "This solved my problem!" / "¡Esto ha solucionado el problema!"
  Please note I don't work for EA, I'm just a player like you, trying to help other players. / Ten en cuenta que no trabajo para EA, solo soy un jugador tratando de ayudar a otros jugadores.
  - Bluebellflora
    Hero+
    11 years ago
    @irembaskan
    
    If the purge/sudo purge command doesn't appear to be doing anything it will be because your Mac doesn't have any available memory to free up, it's basically all being used. I'm guessing that your Mac is quite old if it has 3Gb RAM, did it have 2Gb initially? Also, RAM should always be installed in equal pairs to optimise performance, eg. 2x 2Gb, 2x 4Gb etc.
    
    Have you been editing Lots in the places you're trying to travel to? Could there be any erroneous CC causing conflicts?
    
    Have you tried moving your Sims 3 folder from Documents > Electronic Arts onto your desktop and letting the game regenerate a new one? Is it still impossible to travel?