Missing expansion pack from EA app
I bought the sims 3 showtime in 2012 on preorder, even have the invoice from amazon. I moved to my new PC and this EA app now wants me to buy showtime again. No reason for it to be gone, I had it ins...
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EA_Cath
Community Manager
Community ManagerHey @sblackrose , this is odd, we have less visibility than support here so we most likely will have to redirect you to them but we can try to see what could have happened.
First thing first, verify that you are using the right account to login (same credentials, same username, etc). You may have checked this already but sometimes a missing game is just a game that was registered on a separate account.
If your credentials are correct, do you still have the registration key by any chance? If you provide it to an advisor, they should be able to locate the game and our tool should give them more information as to why it's not showing on your account.
Or if you try to use it in EA app, it should give you an error message (because it has already been used) and I'm curious to know if the error message tells you that it has been used already in general, or if it has been used on the same account.
Let me know!
Thank you so much, I am frustrated but want to assure you its not at you at all. I appreciate you doing your best. Its hopeless if you can't help. Support is absurd. I've since found an 128 page thread on answers HQ where multiple customers have been experiencing this bug since at least may but despite knowing about it EA isn't interested in fixing the issue.
Yeah its the right account, as I say I was playing it last month on my old computer, don't share a PC or games so there is no reason for it to be somewhere else. I likely do, its just in storage and will take a lot of energy I don't readily have to find it (I am disabled) and I don't want to use my valuable limited carer time on having to search out a CD disc because EA have a bug they aren't fixing. I know I'll have to because they are being difficult but I wish there was actual customer service instead of chat with no interest in fixing anything. As its been going for months you would think by now it will have been addressed or responded to by EA.
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