Missing Simpoints
Okay, so I tried contacting an "advisor" and EA about a few issues, namely I have an issue where someone appears to log in from a browser that is not in my location (on my security page it shows up s...
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EA_David
Community Admin
Community Admin@sailornaru Hi, there's quite a bit of info here, hopefully I didn't miss anything.
From looking at the contact, what you need to to is call, as this is account security related you'll need to pass AOV (account ownership verification)
You should be able to schedule a callback using this link between 9am and 11pm CT: http://help.ea.com/en/contact-us/new/?product=origin&platform=pc&subject=suspicious+account+activity+and+missing+simpoints&category=manage-my-account&issue=manage-security-settings
As for the points, they should be able to take a look and see what happened there. i suspect it's a glitch as you say, but unfortunately it's not really something I can see or affect from this side of things.
Checking on the previous response, sorry about confusion over the Pogo part. It looks like the agent was giving a generic "how to contact support" guide, and it included references to Pogo.
Anyway, sorry that we couldn't directly assist, but phone support should be able to get to the bottom of this.
Thanks.
Thank you for the help. I'll do that as soon as I can, but I do have work coming up (as I work a night shift). I know weird glitches can happen, though can't say I've had it happen directly on the sim bio page. I appreciate someone getting back to me, though I know it might not seem like the most pressing thing.
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