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Anonymous's avatar
Anonymous
13 years ago
Solved

Monte Vista Disc won't install

I purchased Monte Vista and tried to install:  It asked for me to choose the language, then to accept the terms and then to install.  I clicked on Install and within 1 second it went straight to "ins...
pc
technical issues
  • Anonymous's avatar
    Anonymous
    13 years ago

    I had the same problem with my Disk install. The Disk itself is useless. What you need is the 16 digital code from inside your box.

    While trying to instal the game the game launcher would NOT give me the screen to add my serial number that came with the disk. I finally got it to install by following these steps.

    1. Log into sims3 account online.

    2. go to My Store Account https://store.thesims3.com/myAccount.html

    3. Choose "Redeem a Code"

    4. Enter 16 digital code from store disk and click "redeem"  button.

    5. Go to Purchase History http://store.thesims3.com/purchaseHistory.html

    6. Download Monte Vista

    7. Go to game launcher downloads section and install Monte Vista

    Hope this helps someone else down the line.

Anonymous's avatar
Anonymous
13 years ago

I'm having this problem too, and Monte Vista does not appear in the folder with the rest of my downloads.  When I tried to start the process over from the beginning the system said my code had already been redeemed.

  • Anonymous's avatar
    Anonymous
    13 years ago

    I thought I had but it was there when I clinked your link and logged in.

    I'm good now.  Thanks.

  • Anonymous's avatar
    Anonymous
    12 years ago

    I have the same problem too. my freind got me monte vist on a disk. just today i tried to install it to my steam game, but nothing happend. it just said i dont have the sims3

    • rumbutter's avatar
      rumbutter
      Hero (Retired)
      12 years ago

      it works different with steam the problem with the Steam Version is that, the base game is installed in a different location then the disc expects

      check your purchase History: https://store.thesims3.com/purchaseHistory.html to see if monte eista shows up there

      If it does, try downloading it from there to your game if it doesn't, try this link: a sit may  due to the proctols steam needs http://forums.steampowered.com/forums/showthread.php?t=1735097 ). If it doesn't go to myAccount and try to redeem the code that came with the disc use redeem a code and not register a game

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