Computers are usually not updated out of the box. Did you do updates yourself ?
The graphics drivers are from 2014 but from earlier this year so I'm pretty sure there must be new ones.
Go to either the AMD website: http://support.amd.com/en-us/download or update through the catalyst center.
What if this doesn't work? What else should I do?
Here's a list of stuff to try: http://answers.ea.com/t5/The-Sims-3/FAQ-Game-Crashes-CTD/td-p/656/ ?
I don't have any cc, I just installed the games, I updated my graphics card based on that link. The game runs fine as long as I am not in create a sim. When I'm there some off the screens won't work and are black, and I can not make selections. Then after creating the first sims it freezes. Something else weird that I noticed is the fact that under the laundry section in buy mode, one of the hampers is missing. It is the hamper that the game first had, instead of the university one. I am going to unstinall my games and then reinstall them.
I also turned my graphics down.
