I have rights to the Sims 3 on both PC and Mac but only a week ago I opened my Origin account to find the message: 'Only available on Mac'. I have tried to contact EA with no help - it's nearly been a week since I've asked for help. Does anybody know how I can fix this or do I just have to buy a new game?

@jennyeromano I wouldn't rush to link gltiches/mistakes to evil intentions. There has to be a motive in order for evil plans to make logical sense. What possible benefit would there be in EA's favor if they were ever to on purpose trick players into buying Macs? It's not like EA sells or makes a profit from them.

@Destiny_Hope24 You should have another version of the game in your library, which is for Windows and old macOS releases.

@mate54 I've checked and there isn't - I made sure all the filters were off.

@Destiny_Hope24 Click on your username in the bottom left, and then on the Games tab to see if it shows up on your profile. If not, try clearing your cache.

@mate54 Nothing has changed though next to the title of the game it does say 64 bit now. Does that change/mean anything?

My Sims 3 Game says only available on Mac

21 Replies

mate54
Hero+
5 years ago
@Destiny_Hope24 You should have another version of the game in your library, which is for Windows and old macOS releases.
Destiny_Hope24
5 years ago
@mate54 I've checked and there isn't - I made sure all the filters were off.
mate54
Hero+
5 years ago
@Destiny_Hope24 Click on your username in the bottom left, and then on the Games tab to see if it shows up on your profile. If not, try clearing your cache.
Destiny_Hope24
5 years ago
@mate54 Nothing has changed though next to the title of the game it does say 64 bit now. Does that change/mean anything?
mate54
Hero+
5 years ago
@Destiny_Hope24 That is the new version of the game that is Mac only. But it should only appear if you have PC one too. If you have many games, they might not show up next to each other. You can also try searching for "The Sims 3" in the search bar, to see results from the library.
Destiny_Hope24
5 years ago
@mate54 I've tried searching for it in the library and there was no results. When I searched it up the Sims 3 game said I have to buy it so I think it's just been removed and I have to just rebuy it....honestly idk.
mate54
Hero+
5 years ago
@Destiny_Hope24 Mac version is currently being added to players' libraries, so something might have gone wrong. Wait for several days before buying, you can also contact customer support and ask them.
puzzlezaddict
Hero+
5 years ago
@Destiny_Hope24 You should absolutely not need to buy the game again. Please make sure you don't have any filters enabled in your game library; you can open the filter settings in the upper right corner of your game library.

If that's not the issue, please contact EA customer support for help; it should be simple enough for a support rep to check your account and add back whatever is necessary.

https://help.ea.com/en/contact-us/
samsing999
5 years ago
Destiny_Hope24, I have the exact same issue as you do. Haven't found a solution yet
Destiny_Hope24
5 years ago
@samsing999 It's just annoying because EA won't respond back. It been nearly a week since I've contacted them first.