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BriarMuse's avatar
BriarMuse
Rising Rookie
10 hours ago

Net Dies

(I have NO mods) Every time I try to play the Sims 3 my internet connection mysteriously dies as I enter the town.  If I exit the Sims 3 the internet comes back to life once the app is shutdown. Any clue as to what is killing the internet would be great, since the game really wants me online to get all the features associated with the Sims 3 experience.

gameplay issue
never cc or mods
technical issues

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 hours ago

    BriarMuse​  Please check your antivirus for any recent actions involving Sims 3 or the EA App.  If you find something, set the necessary exceptions/exclusions.  Even if you only use Windows Defender, Controlled Folder Access could be interfering.

    If that's not the issue, try clearing Windows temp files:

    • Click Windows key-R, and a run box will appear in the lower-left corner of the screen.
    • In the new window, type or copy & paste "%temp%" (without the quotes), and enter.
    • Now your Windows Explorer should have brought you to the C:\Users\[your user name]\AppData\Local\Temp folder.  Delete all files and folders inside.
    • If some files or folders can't be deleted, restart your computer (a real restart, not sleep/wake) and try again.


    Additionally, before trying again to open the EA App, clean-uninstall it with Revo Uninstaller (the free version is fine).  Use the Intensive scanning method when asked.  Restart your computer and download a fresh copy of the App installer from here:

    https://www.ea.com/ea-app#downloads

    If that doesn't help, you could try blocking Sims 3 from the internet—maybe that would leave the rest of your computer alone.  The simpler way, if it works, is to put the EA App in offline mode before you launch the game, but I don't know whether that cuts off everything.  If it doesn't help, you could block Sims 3-related data through the Windows built-in firewall.

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