Did you check this purchase history for Roaring Heights: https://store.thesims3.com/purchaseHistory.html ?
I don't know about the other game. I would think that should show up in Origin. You need to contact a game advisor for that
Game advisors can be found through live chat.
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor
In Details here: How to contact a Game Advisor using the new EA Help page