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Sylviavioletbaby's avatar
Sylviavioletbaby
New Novice
2 months ago

new thread for the problem i am having

i poorly explained the problem i was having, so i am gonna see if i can explain it differently. i am trying to install custom content in my game, and i can't open the downloads tab on the sims 3 game launcher, it won't let me open it on the installed content tab as well. i did install framework by modthesims for the sims 3 mods folder, but i deleted it including the mods into it, and it still says this error.  can someone help me fix it please so i can play the game and install custom content? 

i have an imac m4 and the version of my imac is macos sequoia version 15.6.1 

the sims version i am playing is 1.70.205.024017

[Build info]
Application: Sims3
BuildTime:   2020-11-04-0331
BuildUser:   Unknown
BuildHost:   Unknown
BuildConfig: Release
BuldVersion: 0.0.0.453
Commandline: "/Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3" 


[This Report]
Report Path: /Users/sylviahardiman/Documents/Electronic Arts/The Sims 3/xcpt Sylvias-iMac.local 25-10-08 16.23.09.txt
EACallstack version: 2.00.02
ExceptionHandler version: 1.14.01

[System info]
Debugger present: no

[Application info]
App path: /Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3
Language: C++
Compiler: clang10.0.1 (clang-1001.0.46.3)
Addressing: 64 bit
Process id: : 1724 (0x6bc)
sysctl/CTL_KERN/KERN_OSTYPE: Darwin
sysctl/CTL_KERN/KERN_OSREV: 199506
sysctl/CTL_HW/HW_MACHINE: x86_64
sysctl/CTL_HW/HW_MODEL: Mac16,2
sysctl/CTL_HW/HW_NCPU: 8
sysctl/CTL_KERN/KERN_OSRELEASE: 24.6.0
machdep.cpu.brand_string: Apple M4
System memory: 16384 Mib (16.00 Gib)

[Exception info]
Date: 2025-10-08
Time: 16.23.09
Thread: id: 65397248, sys id: 259, name: (unavailable)
Type: Mach exception type: 1 (EXC_BAD_ACCESS)
Mach exception codes: 1 (unknown), 0x18 (24).
CPU codes: exception id: 14 (page fault), exception info: 4, fault memory address: 18
Instruction address: 0x0000000102f4af4c "/Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3"

[Call stack]
/Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3
0x0000000102f4af4c
3 + 0

/Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3
0x0000000102f4bb3b
3 + 0

/Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3
0x0000000102a4dc9a
3 + 0

/Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3
0x0000000102720d42
3 + 0

/Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3
0x00000001027212f4
3 + 0

/Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3
0x0000000102197310
3 + 0

/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x00007ff80b98a640
-[NSApplication + 0

/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x00007ff80b98a43d
__91-[NSDocumentController(NSInternal) + 0

/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x00007ff80b989ee3
-[NSDocumentController(NSInternal) + 0

/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x00007ff80b9898c1
-[NSDocumentController(NSInternal) + 0

/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x00007ff80b989371
-[NSApplication + 0

/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x00007ff80b97a04f
-[NSApplication + 0

/Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3
0x0000000102197381
3 + 0

/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x00007ff808e3c70f
__NSFireTimer + 67

/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x00007ff807d67e79
__CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x00007ff807d67a66
__CFRunLoopDoTimer + 806

/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x00007ff807d67688
__CFRunLoopDoTimers + 271

/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x00007ff807d4f35d
__CFRunLoopRun + -1914

/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x00007ff807d4e490
CFRunLoopRunSpecific + 536

/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x00007ff813c560d4
RunCurrentEventLoopInMode + 281

/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x00007ff813c58f97
ReceiveNextEventCommon + 499

/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x00007ff813de219a
_BlockUntilNextEventMatchingListInModeWithFilter + 63

/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x00007ff80b71ddb1
_DPSNextEvent + 912

/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x00007ff80c1ac137
-[NSApplication(NSEventRouting) + 912


[Stack data]
000000030a042c90 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |

[Thread list]
Thread: pthread id: 203e5e200 (exception thread), kernel thread id: 259, name: (unavailable), state: waiting, swapped, suspend count: 1, kernel priority: 47
Thread: pthread id: 0, kernel thread id: 2563, name: (unavailable), state: waiting, swapped, suspend count: 0, kernel priority: 31
Thread: pthread id: 30a0d0000, kernel thread id: 5123, name: (unavailable), state: waiting, swapped, suspend count: 0, kernel priority: 4
Callstack:
0x7ff807c26286 __workq_kernreturn + 10
0x7ff807c62843 start_wqthread + 15
Thread: pthread id: 30a263000, kernel thread id: 9995, name: com.apple.NSURLConnectionLoader, state: waiting, swapped, suspend count: 0, kernel priority: 31

Callstack:
0x7ff807c24ade semaphore_timedwait_trap + 10
0x1024491d5 3 + 10
0x102482c3e 3 + 10
0x7ff807c66e59 _pthread_start + 115
0x7ff807c62857 thread_start + 15
Thread: pthread id: 30a4f4000, kernel thread id: 76035, name: (unavailable), state: waiting, swapped, suspend count: 0, kernel priority: 31
0x1024491d5 3 + 10
0x102482c3e 3 + 10
0x7ff807c24b4a mach_msg2_trap + 10
0x7ff807c2bbc3 mach_msg_overwrite + 574
0x7ff807c24e3b mach_msg + 19
0x7ff807d50604 __CFRunLoopServiceMachPort + 145
0x7ff807d4f06d __CFRunLoopRun + 1430
0x7ff807d4e490 CFRunLoopRunSpecific + 536
0x7ff80b8729cf _NSEventThread + 127
0x7ff807c66e59 _pthread_start + 115
0x7ff807c62857 thread_start + 15
Thread: pthread id: 30b36c000, kernel thread id: 135447, name: (unavailable), state: waiting, swapped, suspend count: 0, kernel priority: 37
Callstack:
0x7ff807c276f6 __psynch_cvwait + 10
0x1023e79db 3 + 10
0x10249b577 3 + 10
0x102482940 3 + 10
0x7ff807c66e59 _pthread_start + 115
0x7ff807c62857 thread_start + 15
Thread: pthread id: 30b3ef000, kernel thread id: 139015, name: File System Device, state: waiting, swapped, suspend count: 0, kernel priority: 33
Callstack:
0x102572adc 3 + 15
0x102572ec5 3 + 15
0x1025c3065 3 + 15
0x1025c0f42 3 + 15
0x1025c0b40 3 + 15
0x102413ece 3 + 15
0x102413f5e 3 + 15
0x1025c10ba 3 + 15
0x1025c1009 3 + 15
0x7ff807c66e59 _pthread_start + 115
0x7ff807c62857 thread_start + 15
Thread: pthread id: 0, kernel thread id: 248139, name: (unavailable), state: waiting, swapped, suspend count: 0, kernel priority: 31
Callstack:
0x102572adc 3 + 15
0x102572ec5 3 + 15
0x1025c3065 3 + 15
0x1025c0f42 3 + 15
0x1025c0b40 3 + 15
0x102413ece 3 + 15
0x102413f5e 3 + 15
0x1025c10ba 3 + 15
0x1025c1009 3 + 15
0x7ff807c66e59 _pthread_start + 115
0x7ff807c62857 thread_start + 15

[Registers]
rax: 0000000000000000
rbx: 00007fa8bb014e50
rcx: 0000000127f31340
rdx: 0000000000000000
rsi: 00007fa8bb014e50
rdi: 00007fa8bb014e70
rsp: 000000030a042e90
rbp: 000000030a042f10
r8 : 0000000000000130
r9 : 000000000024f700
r10: 00000000ffffff00
r11: 0000000000000000
r12: 00007fa8bb014e50
r13: 0000000124fbdf60
r14: 0000000124fbdf60
r15: 0000000103921ac0

[Register memory]
rax 0000000000000000 | Address appears to be invalid.
rbx 00007fa8bb014e50 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    00007fa8bb014e60 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
rcx 0000000127f31340 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    0000000127f31350 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
rdx 0000000000000000 | Address appears to be invalid.
rsi 00007fa8bb014e50 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    00007fa8bb014e60 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
rdi 00007fa8bb014e70 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    00007fa8bb014e80 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
rsp 000000030a042e90 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    000000030a042ea0 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
rbp 000000030a042f10 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    000000030a042f20 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
r8  0000000000000130 | Address appears to be invalid.
r9  000000000024f700 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    000000000024f710 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
r10 00000000ffffff00 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    00000000ffffff10 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
r11 0000000000000000 | Address appears to be invalid.
r12 00007fa8bb014e50 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    00007fa8bb014e60 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
r13 0000000124fbdf60 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    0000000124fbdf70 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
r14 0000000124fbdf60 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    0000000124fbdf70 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
r15 0000000103921ac0 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    0000000103921ad0 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ????????????????[Modules]
type: __TEXT base: 0x0000000002194000 size: 0x0000000000030000 permissions: r-x/r-x module: /usr/libexec/rosetta/runtime
type: __DATA base: 0x00000000021c4000 size: 0x0000000000010000 permissions: rw-/rw- module: /usr/libexec/rosetta/runtime
type: __LINKEDIT base: 0x00000000021d4000 size: 0x0000000000008000 permissions: r--/r-- module: /usr/libexec/rosetta/runtime
-/rw- module: /usr/lib/libfakelink.dylib
type: __DATA base: 0x00007ff849c48350 size: 0x0000000000000010 permissions: rw-/rw- module: /usr/lib/libfakelink.dylib
 module: /System/Library/PrivateFrameworks/InternationalSupport.framework/Versions/A/InternationalSupport
type: __DATA base: 0x00007ff849ca6b80 size: 0x0000000000000360 permissions: rw-/rw- module: /System/Library/PrivateFrameworks/InternationalSupport.framework/Versions/A/InternationalSupport
type: __LINKEDIT base: 0x00007ff885d94000 size: 0x000000000a17c000 permissions: r--/r-- module: /System/Library/PrivateFrameworks/InternationalSupport.framework/Versions/A/InternationalSupport
type: __TEXT base: 0x00007ff80f4c8000 size: 0x0000000000064838 permissions: r-x/r-x module: /System/Library/PrivateFrameworks/RunningBoardServices.framework/Versions/A/RunningBoardServices

  /System/Library/PrivateFrameworks/KnowledgeMonitor.framework/Versions/A/KnowledgeMonitor
type: __DATA base: 0x00007ff949b5fd88 size: 0x0000000000000c50 permissions: rw-/rw- module: /System/Library/PrivateFrameworks/KnowledgeMonitor.framework/Versions/A/KnowledgeMonitor
type: __DATA_DIRTY base: 0x00007ff948eee840 size: 0x0000000000000508 permissions: rw-/rw-  module: /usr/lib/dyld
type: __DATA_CONST base: 0x000000000009b000 size: 0x0000000000007000 permissions: rw-/rw- module: /usr/lib/dyld
type: __DATA base: 0x00000000000a2000 size: 0x0000000000023000 permissions: rw-/rw- module: /usr/lib/dyld
type: __DATA_DIRTY base: 0x00000000000c5000 size: 0x0000000000002000 permissions: r
Size:       704 Path: /
Size:  24442448 Path: /Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3
Size:       110 Path: /System/Library/CoreServices/SystemVersion.bundle/English.lproj/SystemVersion.strings
Size:    235024 Path: /private/var/db/timezone/tz/2025b.1.0/icutz/icutz44l.dat
Size:    139240 Path: /System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/SystemAppearance.car
Size:   2976648 Path: /System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/FauxVibrantLight.car
Size:    248480 Path: /usr/lib/libobjc-trampolines.dylib
Size:      6395 Path: /System/Library/Frameworks/AppKit.framework/Versions/C/Resources/InputManager.loctable
Size:    138876 Path: /System/Library/Caches/com.apple.IntlDataCache.le.kbdx
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Size:    180791 Path: /System/Library/Frameworks/AppKit.framework/Versions/C/Resources/MenuCommands.loctable
Size:   1493020 Path: /System/Library/Keyboard Layouts/AppleKeyboardLayouts.bundle/Contents/Resources/AppleKeyboardLayouts-L.dat
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Size:    464320 Path: /Library/Apple/usr/libexec/oah/libRosettaRuntime
Size:     32768 Path: /private/var/db/mds/messages/501/se_SecurityMessages
Size:     67496 Path: /Library/Preferences/Logging/.plist-cache.HXSxIvdX
Size:    163208 Path: /private/var/db/analyticsd/events.allowlist
Size:   2580176 Path: /Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/Frameworks/libActivation64.dylib
Size:   3095339 Path: /private/var/db/oah/11547d47e3b77fa472be8b3a19cb8655136d01ba34a02efd14449c55a27778b0/c512eb739da3236e6681cb5cb6be5515d52014ddcbedf07a085e73ff476071da/libActivation64.dylib.aot
Size:  33979312 Path: /usr/share/icu/icudt76l.dat
Size:  11567104 Path: /private/var/folders/k4/kg2xhypn5hlgpj3zcbcdjqq40000gn/0/com.apple.LaunchServices.dv/com.apple.LaunchServices-6291460-v2.csstore
Size:   7919192 Path: /System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/Aqua.car
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Size:      2632 Path: /Users/sylviahardiman/.wapi/shared_data-Sylvias-iMac.local-Darwin-x86_64-328-11-0
Size:       168 Path: /Users/sylviahardiman/.wapi/shared_fileshare-Sylvias-iMac.local-Darwin-x86_64-40-11-0
Size:   3093552 Path: /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
Size:   1923611 Path: /private/var/db/oah/11547d47e3b77fa472be8b3a19cb8655136d01ba34a02efd14449c55a27778b0/f9da55bcd37faaa46d779c1d4b98f117666ffac636e174d8af848e9793a87536/CoreAudio.aot
Size:     38134 Path: /System/Library/Frameworks/AppKit.framework/Versions/C/Resources/Menus.loctable
Size:   3397824 Path: /System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/Assets.car
Size:   7801576 Path: /System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/DarkAqua.car
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Size:         0 Path: /private/tmp/0245C82B-EB81-4cb7-93B9-63FD94736297
Size:  17622727 Path: /Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/Resources/UI/UI.package
Size:   2595706 Path: /Applications/EA Games/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/Resources/Jazz/JazzData.package
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Size:     56735 Path: /Users/sylviahardiman/Library/Application Support/Origin/Logs/TheSims3_1092928_OnlineActivation_Log.html
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Size:  53593767 Path: /Applications/EA Games/The Sims 3 Packs/EP09/Thumbnails/CasThumbnails.package
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[Process list]
kOptionReportProcessList is currently disabled. Use ReportWriter::SetOption to enable it.

[Extra]
ScriptHeap: 131.38MB/159.93MB (22); 23.26MB

crashing
gameplay issue
pc
technical issues

2 Replies

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  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey Sylviavioletbaby​ , it's easier for us if people keep one thread per issue instead of opening a new one. I can see you already got some replies on another thread, so I will lock this one to avoid duplicates. Thanks!

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