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Anonymous's avatar
Anonymous
13 years ago
Solved

Ok, so can't play Supernatural without a disc.

So I bought Supernatural back in October, installed it on my computer and I did it with the disc. I played it fine for a couple of months. I haven't played since 2013 started, and I wanted to go and ...
pc
technical issues
crinrict's avatar
crinrict
Hero+
13 years ago

Did you loose the key as well ?

You can check your registry if the game is still installed on what the key was.

See this thread for details: http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/td-p/14230/

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If all fails, you need to contact customer support. They are the only ones that can help you with the game not showing up in Origin.

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Anonymous's avatar
Anonymous
13 years ago

It's worked so far! Thanks so much. I got the code in Origin, although, it's not opening, but that's probably because of my computer... I often have to restart it to make the Sims work, especially if I already had the program opened.  I'll restart it in a bit though. But thanks so much for your help. 🙂 Now to hope that it works from there! Heh.

  • Anonymous's avatar
    Anonymous
    13 years ago

    Anddddd... it's going back to  No game disc found! Please insert disc before proceeding. :/

    I went through Origin too.

    • crinrict's avatar
      crinrict
      Hero+
      13 years ago

      DId you install all EPs via Origin, uninstalling the disk versions first ? Which DVD does it want ?

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