Online Features
I just purchased the sims 3 from EA Games, and would like to access the online features but it's asking for a serial code which EA Games never gave me. please help!!!
Forum Discussion
Jas777mess Are you trying to access the online part of the game, or the old Sims 3 site? Please go to the latter ( www.thesims3.com ), sign in with your EA account, and see whether the site knows you own the game. If it doesn't, that's something for EA customer support to fix. Specifically, a support rep would need to remove the game from your account and add it back, to (hopefully) get the site to recognize you own it this time around.
I would strongly suggest using the live chat option rather than email. If you don't see it, try this link:
Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.
Alternately, try using the help site without being signed in. Some categories of issue allow you to proceed without an active login, and many of those offer the live chat option.
