I've recently upgraded my mac to OS X El Capitan, and I seem to be having problems with my Sims 3 game. Origin logs on normally, at least to me it seems, and it seems to load the game properly until it reaches the main game menu (Where you'd either start a new game, choose what town or previous saved game to play), and a window pops up saying that I need to insert the disk in order to play even though it's inserted. I've already restarted the computer only to end up with the same results, and I searched online and it seems like other people have had the same problem as me, and it all seems to connect with the recent mac update. Some people are suggesting it has something to do with origin, but I am not entirely sure what exactly is causing my game to do this, or if they were referring to the sims 4. If someone can help me fix this I would greatly appreciate it! On a note, I do NOT have a beta version of OS X El Capitan, since I know people where having problems with it when it was still a beta... @Bluebellflora please and thank you in advance

@annie53 what has been advised and what will help you is to uninstall your latest EP / SP and then reinstall digitally. Please follow the instructions linked by @Bluebellflora in her above posts and let us know how you get on

@Nickyrockit The disc error has been around well before El Capitan was released. The easiest thing to do is uninstall your most recent EP and then reinstall the digital version via Origin. Instructions here.

It is? Hmm...I've seen a lot of stuff saying that Origin and El Capitan haven't been working. But if it actually does, that could be an option for me. Do you always have to have Internet to play your game on Origin then? I don't have Internet at home :/

@wmockingjay You can choose to play offline. Origin didn't work properly on one of the previous betas of El Capitan but it's fine on the actual release.

I am having the same problem since installing El Capitan, and it is not a disc error, it is the fact that the message reads, you need to load your disk, but my disk is in my driver. For some reason, the program, when it opens, is not reading the disk. How can this be? What does El Capitan have to do with the computer reading the disk. Also, my game is not logging into my account properly. It tells me I only have 195 points and that is so far off that it is funny. If I cannot get my game to work, I will have to stop playing Sims3 and I have no desire to purchase Sims4. In addition, I have been saying points to purchase the Last Venue of Amore, and now that I finally have enough, I cannot get the game to work. If I had known ahead of time that El Capitan was going to cause this problem, I would never have done the update. This is so darn frustrating, and I lost an entire day trying to fix the problem, including following all the advise given and none of it works. What a disappointment - and I was going to ask for an expansion pack for Christmas - well, that is now out of the question.

os x el capitan and the sims 3[Mac]

58 Replies

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Bluebellflora
Hero+
10 years ago
@Nickyrockit

The disc error has been around well before El Capitan was released. The easiest thing to do is uninstall your most recent EP and then reinstall the digital version via Origin. Instructions here.
wmockingjay
10 years ago
I have the same problem. I don't want to have to use origin, as I have read, origin is also not compatible with El Capitan.

Is there any way to fix this? Or is downgrading the software my only option?
Bluebellflora
Hero+
10 years ago
@wmockingjay

Origin is compatible with El Capitan. Have you tried it?
wmockingjay
10 years ago
It is? Hmm...I've seen a lot of stuff saying that Origin and El Capitan haven't been working. But if it actually does, that could be an option for me. Do you always have to have Internet to play your game on Origin then? I don't have Internet at home :/
Bluebellflora
Hero+
10 years ago
@wmockingjay

You can choose to play offline.

Origin didn't work properly on one of the previous betas of El Capitan but it's fine on the actual release.
wmockingjay
10 years ago
@Bluebellflora

Okay thank you for your help!! :-)
Bluebellflora
Hero+
10 years ago
@wmockingjay

You're welcome 🙂
Anonymous
10 years ago
I am having the same problem since installing El Capitan, and it is not a disc error, it is the fact that the message reads, you need to load your disk, but my disk is in my driver. For some reason, the program, when it opens, is not reading the disk. How can this be? What does El Capitan have to do with the computer reading the disk. Also, my game is not logging into my account properly. It tells me I only have 195 points and that is so far off that it is funny. If I cannot get my game to work, I will have to stop playing Sims3 and I have no desire to purchase Sims4. In addition, I have been saying points to purchase the Last Venue of Amore, and now that I finally have enough, I cannot get the game to work. If I had known ahead of time that El Capitan was going to cause this problem, I would never have done the update. This is so darn frustrating, and I lost an entire day trying to fix the problem, including following all the advise given and none of it works. What a disappointment - and I was going to ask for an expansion pack for Christmas - well, that is now out of the question.
Bluebellflora
Hero+
10 years ago
@annie53

That is a disc error. It will be fixed by downloading the digital version via Origin.

Have you logged into the Sims 3 Store site and checked your account history? That may explain your Simpoint issue 🙂
Anonymous
10 years ago
Where exactly do I find my account history? You are talking about the Sims3.com site, correct? I found account details, billing history, and purchase history, but no account history link under My Store Account. I'm not sure where you a directing me to look.

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os x el capitan and the sims 3[Mac]

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