MunchinKayT123 wrote:
Shane: Hi, my name is Shane. How may I help you?
2366471064: Hi
2366471064: Is Sims 3 compatible with the most recent MAC OS X update
2366471064: I have a 320M graphics card
2366471064: Is there any plan for EA to fix the problem that 320M graphics card is not supported?
Shane: Yes they are working on this issue.
2366471064: So after this fix the 320M WILL be supported?
Shane: Yes.
2366471064: Is there any expected date that this be fixed by?
Shane: No as such we do not have any ETA (update) for this.
2366471064: Were EA aware that 320M would not be supported before Lion was released
Shane: Yes.
2366471064: Why was this not fixed before Lion was released
Shane: Please be patient you get the E-mail for this as your issue is escalated by Ankit.
Shane: Thank you for contacting EA Customer Service.
Shane: Thank you Bye and take care. Have a nice day!!!!!
So EA was FULLY aware of this problem yet chose NOT to fix it!!
Because it has never been supported so they were probably hoping that it would work just like it did in Snow Leopard. Only now, because it's affecting a massive amount of users and the game is completely unplayable for those with either of the two graphics cards identified, they run the risk of losing thousands of customers and alienating the Mac community.
