Forum Discussion

mathildepjl's avatar
mathildepjl
Newcomer
5 months ago

Packs not showing on sims 3 launcher

Hello, 6 of my 7 packs do not show on my sims launcher but are on my EA app. When i click on install the packs not showing it just brings me back to the Sims 3 page on the EA app. I uninstalled the...
bug
pc
technical issues
Yachal84's avatar
Yachal84
Seasoned Newcomer
4 months ago

im having a simular issue with World Adventures... I bought it through app says its there but cant launch it...I was having issues the other day with just downloading and installing it... i was issued a refund told to repurchase it but i cant even do that...no idea what to do....

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 months ago

Hi Yachal84 

If you've submitted a refund on this but you aren't able to re-purchase it, we'll need live support to look this over and be sure the pack was fully removed from your account. 

You can submit a help request here so they can take a look with you. 

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