Forum Discussion

julijaforest's avatar
5 years ago

Persistent error: "Invalid Login Information. Please try again." - 64-bit SIMS 3

Hello, fellow (Mac) Simmers.

I just ended my 3rd EA chat session of the month regarding this issue with no solution. My online consultant referred me to the forums to report the bug here.

I followed all the recommended troubleshooting tips on the forums and the ones from EA support with no positive results.

The bug:

This occurs on the Mac 64-Bit Sims 3 Update, on the new update MacOS Big Sur.

Once I open The Sims 3 launcher and type in my details, I cannot log in with the error saying: Invalid Login Information. Please try again. (See 1 screenshot attached)

So, I then try to launch my game without logging in. It stops loading at the screen where users are supposed to choose their game to load. (See 2 screenshot) This screen continuously keeps loading to infinity with no results. 

(However, I am able to log in the Sims 3 website, Origin and EA.)

Troubleshooting tips I have followed (with no positive results) - adding the links followed:

  1. I have changed my password a couple of times just to really make sure my credentials were correct.
  2. I tried logging in through a different Sims 3 account.
  3. I uninstalled and reinstalled my game.
  4. Followed this advice: "try to uninstall Origin the hard way https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/#uninstall-advanced
  5. and also, reset the Origin app on you Mac https://help.ea.com/en-nz/help/origin/origin/how-to-reset-origin-on-mac/ "
  6. Cleared cache on Safari and Google Chrome - my only browsers on this computer as suggested here and by my EA consultant: https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-Game-Launcher-Can-t-Log-In/m-p/7925605#M236372 
  7. I disabled my proxies.
  8. Flushed my DNS and followed other recommended steps here: https://help.ea.com/help/mac/connection-troubleshooting-advanced-mac
  9. My Wifi troubleshooting test showed no intermittent issues: https://support.apple.com/en-us/HT202663 ; https://support.apple.com/en-us/HT202068 

14 Replies