Pre-ordered but Origin still says it has not been released

i have the exact same problem apart from my game wont even show up in my order history 😕

And there's no EA advisors available to contact?!?!?! Don't think I'll be pre-ordering through Origin again!

There are several different things you can do:

1. Exit Origin and open it again.
2. If that does not help you, de-install Origin and re-install it again. Here the download link for Windows, here the one for Mac.
3. If that does not help you, please get in contact with an EA Game Advisor. You need to log into the help page with your Origin account and then choose "Product", "Issue Type", and "Platform" to see the contact options. Please choose phone or chat as contact option.

Please keep also in mind that some countries like UK or Ireland have their release tomorrow. When you mouse over the tile for the game in your Origin client, it should show you your release date.

Please help me I have the same problem and non of this ways helps me

What did the Game Advisor say when you contacted them?

Restart my computer - didnt help me

and I don't have anything in my purchase history! What is this mess?

Please check here if your game is released today:

https://help.ea.com/article/region-definitions-for-release-times

Remember: Europe 2 release is tomorrow.

Im from israel, does it means that i cant play the sims 3 island paradise that I purchased?

I talked to do advisor and she said the game will release tommorrow except these countries in Europe : Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland; Luxembourg, French Guyana, French Southern Territories, Mayotte, Monaco, New Caledonia, Polynesia, Reunion, Austria, Liechtenstein, Netherlands Antilles, Czech Republic, Hungary, Slovakia